S R
I was pleased with the ordering and delivery of the item. I purchased it for my grandson for Christmas. However on Christmas Eve his car was stolen. I explained this in my request to return. They took back the product without any issue. My 3 rating is due to the $10 dollars deducted for a restock fee. I am not sure why that is necessary. I paid to return the item in the exact same box packaged exactly like it came. In contrast when I returned an item to amazon it had been opened and not packaged. I took it that way to the UPS store. They scanned a label and took it. Before I got to my car I had my refund and it cost me nothing to send it back. My grandson could use the money for a replacement car. You need it for???
Helpful Report
Hello,

Thank you for taking the time to provide feedback. I just checked, and it appears we did not apply a restocking fee. I'm not sure where the confusion is, but it was waved in this case.

Please let us know if you have any questions.

- Lonnie T.
TouchUpDirect is rated 4.62 based on 11,129 reviews

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