I was waiting an email confirmation after the booking, but nothing...you have to go in the website to read so many documents, it is everything pretty unclear, especially about the insurance: the price, the day after I paid, was higher, they asked me to pay 13 pounds more for no reason. I didn't and I m thinking to even delete the insurance. I don't really really like when you pay a price ALL inclusive and later you find out that you have to pay more! Secondly you can not decide to have the pickup point in another airport but only in that with expensive flights. In the internal trip make attention to the kg of you luggage, in my international flight (booked by myself) I have 23 kg luggage, but in the internal trip (Ist-Cappadocia-IST) I have only 15kg. So I really hope to don't pay more! I let you know