How would you rate
"Easy to follow booking instructions on your website.
Now hoping that our guided tour wilĺ be as good and adventures as advertised and as mentioned and more so that we can recommend to our friends. Already I have convinced one friend to come with us on this tour."
"They had multiple dates for the trip I wanted and they responded to my questions in a timely manner which made planning for my trip easier."
"Website was clear and provided the information that I needed to make a decision. Additionally, customer service support was attentive to my questions.
My family and I am looking forward to our tour with TourRadar in July 2018."
"they were very professional and easy to read and understand and prices are fantastic"
"Huge discount. Great communication and quick and easy transaction."
"Easy to use site. Made finding tours much easier than hunting thru lots of different tour sites."
"Selection of trips was good with lots of dates available"
"Overall, good layout to narrowing down cruise choices. However, there were two glitches:
1. The end date of the cruise we chose was stated wrong on your site. The operator's site had the correct date. It's real important to get start/end dates right!
2. For American citizens anyway, the bed choice options are confusing. There should be more buttons: eg.
1. 1 single bed (1 twin bed) [good for 1 person]
2. 2 twin beds [good for 2 people sleeping in separate beds]
3. 1 double bed or larger [ good for 2 people sleeping in the same bed]"
Thank you for taking the time to provide us with your booking experience with TourRadar, we greatly appreciate your constructive feedback.
We understand that while our site does offer many great options to assist you with booking your tour easily, there are some aspects of our booking page that could be clearer. For bed preferences, we are aware that this may not be understood by all travellers in our Global community and are working towards making the terminology more universal and for all our travellers.
Have a wonderful upcoming trip and please let us know if there is anything else we can help with before you go.
The TourRadar Team
Posted 1 day ago
"Easy to use, all booked in a matter of minutes, and an additional discount on top of the price if I booked direct with the tour operator...great service."
"reasonable price, tour routine very attractive"
"We found a tour which was priced below competitors. My questions were answered promptly. Very easy to navigate the website and complete a booking. The reason I am giving a 4 rating instead of 5 is the price rose very quickly. We booked only a couple of days after I first saw the tour, and by that time the price had risen $50 per person. The tour is still future so I will follow this with a review following the tour."
Hi there, thank you for taking the time to provide us with your feedback on your booking experience. We are happy to see that you have enjoyed your booking experience with us. With 24/7 customer support, our team of travel experts is available to help you through the booking processes and answer any questions that may arise.
Regarding tour pricing, the rates reflected on the TourRadar booking platform is monitored and updated by the tour operators every 24 hours. Some tour operators offer lower pricing based on how many people you are travelling with. After reviewing your booking we can see that your initial request came through for 1 person which resulted in the higher tour price, as the tour operator does not have a room share option. We are happy to see that the tour operator was in contact with you and your booking has been updated to reflect 2 people with the original price reflected.
Should you like to clarify the payment breakdown, the information may be found on the left-side of your confirmed booking page with us or by getting in touch with our customer support team.
We hope you have a great upcoming holiday and let us know if there is anything else we can help with in the meantime.
The TourRadar Team
Posted 2 days ago
"Booking process has been well handled."
"Numerous tours from which to choose."
"Each step of the reservation process was easy and all the follow-up emails kept me informed in a very timely way. Thank you."
"Getting back to me in timely fashion"
"I was not happy with the booking process this time. It was quite a contrast to my last year experience. I thought loyalty would be rewarded. It was quite the opposite. What is the issue if a loyal customer wants to speak to people they have interacted in the past?????"
Thank you for taking the time to offer your feedback. Looking at your booking history, we can see that we made a number of exceptions to our regular processes for your initial bookings. Moving forward, however, we must maintain our offer within the guidelines of our booking terms and conditions.
We regret that you have been disappointed by your most recent booking experience with TourRadar, however, we remind you that we continue to reward customer loyalty with our Travel Credits program. You’re welcome to use these credits for any future booking, independent of other TourRadar savings. We're also more than happy to connect you with a preferred agent where that agent is available.
Should you like to clarify any of our booking conditions, the information may be found in our terms and conditions on tourradar.com or by getting in touch with our customer support.
The TourRadar Team
Posted 3 days ago
"It was very easy to use, anytime I needed assistance the customer service messaging system was very useful! We were able to book our trip quickly and with an awesome discount!"
"I found TourRadar very easy to use, and will definitely use it more that just once. Everything was clearly set out and had easy to use instructions."
"The pricing showing on tours is quite misleading but the customer service agents are brilliant, great to talk to and convenient messaging with pretty quick responses. I'm glad they were able to do a deal for me."
"Easy website to use, a wide range of tours, low desposite rates and gives the option of easy ways to pay the rest of the tour off"
is rated 4.47
based on 1,333