TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,792 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,792 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Easy to book”

Helpful Report

Posted 1 week ago

Hi Chris, thank you for the great feedback! Booking adventures should be hassle-free, and we're thrilled you found it that way. Don’t forget—you can pay in your local currency, too! Best regards, The TourRadar Team

Posted 1 week ago

“I experienced problems in trying to input a different credit card. The keyboard just wouldn’t come up so I gave up and used the one I previously used. I tried a few times switching off my phone and trying again to no avail.”

Helpful Report

Posted 1 week ago

Hi Robyn, thanks for your review and for booking your adventure with us! We can see how frustrating that must have been, especially after multiple attempts. While we offer instant book options and payment in your local currency, tech glitches can sometimes get in the way. This is not the experience we expect, so we’re already checking into what happened. Kind Regards The TourRadar Team

Posted 1 week ago

“I chose a TourRadar tour based on the itinerary, and the hotel that was listed. I understand that occasionally hotels change, but this says that the new hotel will be located 27 minutes away from our daily starting location, and that we will to take public transportation. THIS IS UNACCEPTABLE. At this point, I will probably cancel. This seems highly inappropriate since we are 6 months away from our trip. And, you don't even have a live person that I can contact with my concerns.”

Helpful Report

Posted 1 week ago

Hi Cynthia, thank you for choosing one of our organized adventures and for sharing your thoughts. We completely understand how disappointing unexpected hotel changes can feel, especially with so much time before your trip. We’re glad to see you’re already in discussion with your operator, and we trust they’ll work with you to find a solution that feels right. If you do need further assistance, please don't hesitate to reach out to our 24/7 team of Travel Experts. Kind Regards The TourRadar Team

Posted 1 week ago

“I was disappointed. The operator told me the tour date i booked might not run and suggested I switch to previous date which would. Cost me money,time stress to change flights.once I changed then said tour would run with only 2 people. I felt cheated!”

Helpful Report

Posted 1 week ago

Hi Christine, thank you for booking with us and for sharing your experience—we understand how upsetting unexpected changes can be, especially when you’ve already adjusted your flights. With over 2,500 trusted operators on our platform, we work to ensure trips run smoothly, and we regret this caused unnecessary stress. Kind Regards The TourRadar Team

Posted 1 week ago

“Tourrdar is an easy site to navigate. Tours/trips that are selected reflect my needs. Although a few more 2-4day excursions would be good. Also some of the tour compays that you represent are not quick with their responses to specific questions, and in some cases don't answer questions raised. I suspect that they have standard Ai generated responses. It would be great if Tourradar offered incentives for loyal customers”

Helpful Report

Posted 1 week ago

Hi Terene, thank you for your thoughtful feedback! We're glad TourRadar is easy to navigate and helps you find adventures that suit your needs. While we regret some operators were slow to respond, this is something we are always monitoring and trying to improve, and our Travel Experts are available 24/7 to assist. To thank you for booking with us you can also earn travel credits on every booking which can be used to reduce the cost of your next great adventure! It's our way of rewarding your loyalty. Kind regards, The TourRadar Team

Posted 1 week ago

“Excellent tour choice and presentation. Easy and extensive tour sort matrix on line. Great discounted options.”

Helpful Report

Posted 1 week ago

Hi John, thank you for the great feedback! We're so pleased the platform's features and discounted tours made your experience a smooth one. TourRadar is proud to be the ultimate travel hack for adventure lovers worldwide! Kind regards, The TourRadar Team

Posted 1 week ago

“It was quick, easy, and straightforward.”

Helpful Report

Posted 1 week ago

Hi Aaron, we’re so glad to hear your experience was quick and easy! With instant book adventures and a streamlined process, we aim to make planning your trip as smooth as possible. Best regards, The TourRadar Team

Posted 1 week ago

“TourRadar doesn't allow using your travel credits with any promo codes they provide like 5% etc. So you have to choose which one you want to use. They SHOULD allow both to be used, that's our benefit as a loyal customer.”

Helpful Report

Posted 1 week ago

Hi Steve, thank you for your feedback and for being a loyal traveler with TourRadar. We understand it can be disappointing not to combine travel credits with promo codes. While only one discount can apply per booking, we always ensure you're earning travel credits for future adventures and credits don't expire, so your loyalty continues to pay off. Kind regards, The TourRadar Team

Posted 1 week ago

“The process of booking our adventure was smooth and stress free. We hope our actual adventure next year with Tour Radar is equally smooth and stress free!”

Helpful Report

Posted 1 week ago

Hi Vicki, thanks so much for your kind words! We’re thrilled the booking process was smooth and stress-free, that’s what we aim for. With our “Book with Peace of Mind” features, we’re confident your upcoming adventure will be just as seamless! Kind regards, The TourRadar Team

Posted 1 week ago

“Prices that are advertised with the tour should be what you pay.. shouldn't have to be ringing the company which was not toll free and sort it out..”

Helpful Report

Posted 1 week ago

Hi Tania, thanks for booking with us and for bringing this to our attention. We hear you, it’s not ideal to make calls for price clarifications, and we know that time and costs matter. We do have a toll free number, or you can reach out to us 24/7 on Live Chat. Our platform is designed to keep things transparent with no hidden fees, and we’ll be reviewing this to ensure clarity moving forward. We have reached out for more details so that we can find your booking, and understand what happened here. Safe travels on your upcoming adventure! Kind Regards The TourRadar Team

Posted 1 week ago

“Quick responses to any questions asked making the process stress free.”

Helpful Report

Posted 1 week ago

Hi Sandra, thank you for your lovely feedback! We’re so glad our Travel Experts were able to provide quick answers and help make the booking process stress-free, our team is here 24/7 to support you! Best regards, The TourRadar Team

Posted 1 week ago

“I have used tourradar on several trips. They are always a good deal financially and organized. The tour guides are always knowledgeable and enjoyable. Thanks”

Helpful Report

Posted 1 week ago

Hi Pam, thank you for your continued trust in TourRadar! We're so glad to hear you've found great value and well-organized adventures each time. With our Best Price Guarantee, making travel affordable and memorable is always our goal. Thank you, The TourRadar Team

Posted 1 week ago

“I found it easy to navigate.”

Helpful Report

Posted 1 week ago

Thank you for the great feedback! We're glad you found the platform easy to navigate—TourRadar's organized adventure platform is designed for smooth, stress-free planning. Kind regards, The TourRadar Team

Posted 1 week ago

“I had a great booking experience, and TourRadar will be my starting point for all future adventures.”

Helpful Report

Posted 1 week ago

Thank you, Talya! It means a lot to know TourRadar is your first stop for travel. With the largest selection of multi-day organized adventures online, we’re here whenever wanderlust calls. Thank you, The TourRadar Team

Posted 1 week ago

“Very easy booking system, offering lots of information and description of tours, I like the map outline as well”

Helpful Report

Posted 1 week ago

Thank you Carolyn for your kind words! We’re thrilled you found the booking system easy to use and appreciated the map outline and tour details. TourRadar’s Adventure Details Page is designed to make planning organized adventures simple and inspiring. Happy Travels, The TourRadar Team

Posted 1 week ago

“Easy process, no problems.”

Helpful Report

Posted 1 month ago

Hi Michael, we appreciate your feedback! It’s great to hear everything went off without a hitch—organized adventures should always start with a seamless booking experience. Thank you, The TourRadar Team

Posted 4 weeks ago

“The experience was satifying.”

Helpful Report

Posted 1 month ago

Thank you, Thaddeus! We’re happy to know you had a positive experience with TourRadar. We hope to assist you again when you’re ready for your next organized adventure. Happy Travels, The TourRadar Team

Posted 4 weeks ago

“Booked Best of Easter Europe tour with Tourradar. The booking process was smooth and easy with instant confirmation as stated. I had a few questions for clarification and they were answered withinn 24 hours.”

Helpful Report

Posted 1 month ago

Thank you, Santo, for your wonderful feedback! We're so glad to hear your booking experience for the Best of Eastern Europe tour was smooth and your questions were answered quickly. Instant book adventures like yours are just one way we make travel planning easier. Happy Travels, The TourRadar Team

Posted 4 weeks ago

“Securing my tour was very easy. Every question I had was answered quickly and clearly.”

Helpful Report

Posted 1 month ago

Hi Carol, We appreciate your kind words! It's great to hear how simple and clear the process felt. With over 50,000 organized adventures available, finding and securing your ideal trip should always be this easy. Thank you, The TourRadar Team

Posted 1 month ago

“Comprehensive selection of tours, and useful filters to narrow down the search.”

Helpful Report

Posted 1 month ago

Thank you for your review and for choosing to book with us! We're glad you found the filters helpful—TourRadar’s Organized Adventure Platform is designed to make discovering your next journey as seamless as possible. Kind regards, The TourRadar Team

Posted 1 month ago

TourRadar is rated 4.5 based on 6,792 reviews