TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“Peter was a fantastic guide and the trip was wonderful!”

Helpful Report

Posted 1 week ago

Thanks so much, Nancy! It’s great to hear your trip was wonderful and Peter delivered an excellent experience. With TourRadar’s Best Price Guarantee, your next adventure is just a few clicks away. Kind regards, The TourRadar Team

Posted 1 week ago

“Booking was easily done. Phone calls answered promptly. Customer service very efficient. Thank you.”

Helpful Report

Posted 1 week ago

Thank you, Josie! We’re so glad to hear your booking went smoothly and that our Travel Experts were prompt and efficient, just how it should be. With 24/7 support, we’re always here to make planning your next adventure easy. Happy Travels, The TourRadar Team

Posted 1 week ago

“ANy thoughts or concersn Andreia always handles them quickly and professionally. She is AWESOME”

Helpful Report

Posted 1 week ago

Thank you, Matt, for your kind words! We’re thrilled to hear that Andreia made your experience seamless. We work with over 2,500 local operators, who are committed to offering unforgettable adventures. With 24/7 support, we're always here to help make adventure planning stress-free. Happy Travels, The TourRadar Team

Posted 1 week ago

“Very helpful team and was easy to find out answers for all mu questions!”

Helpful Report

Posted 2 weeks ago

Hi Alina, we appreciate your kind words! Our Travel Experts are here 24/7 to guide you through every step of booking your next organized adventure. Best regards, The TourRadar Team

Posted 2 weeks ago

“The booking experience was smooth. All good.”

Helpful Report

Posted 2 weeks ago

Thank you, Martyna! We're thrilled to hear your booking experience was smooth—exactly what we aim for. With over 50,000 organized adventures worldwide, we hope your trip is just as seamless and unforgettable. Happy Travels, The TourRadar Team

Posted 2 weeks ago

“The tour was grear. I enjoyed every day. The travel guide for sarawak NIK, the first 10 days was outsranding in service and knowledge. The second part were guided by Jushtice, not so professional though. More inteeesred timi service a girl. And cooerdinstion and information was acceptebal.”

Helpful Report

Posted 4 weeks ago

Hi there, thank you for sharing your experience! We're thrilled to hear how much you enjoyed your time with Nik—our Travel Experts work hard to connect you with passionate local guides. We understand your feedback about the second portion and appreciate your honesty as it helps ensure better adventures. TourRadar remains committed to offering the largest selection of organized adventures worldwide. Kind regards, The TourRadar Team

Posted 4 weeks ago

“The 5 day trip to Wales was great. Francis our driver was informative, accomidating and was a great guide. The accomodations were better than expected, clean, welcoming, centrally located and great views of the sea. Overall I would recommend this trip to get a sense of the beauty of Wales.”

Helpful Report

Posted 1 month ago

Thank you, Victoria! We’re thrilled you enjoyed your 5-day adventure through Wales and that Francis made it so memorable. It's such a beautiful corner of the world! With 2,500+ expert operators, TourRadar connects travelers to guides who truly bring destinations to life. We hope to help you discover more hidden gems soon! Happy Travels, The TourRadar Team

Posted 4 weeks ago

“It’s still probably one of the best platforms out there in terms of variety of adventure tours. But when it comes to a booking, confirmations and pricing it’s a hit or miss. But mostly miss.”

Helpful Report

Posted 1 month ago

Hi Dennis, thank you for highlighting what you enjoy about the platform — having access to such a wide selection of organized adventures is something we’re proud to offer. We understand how unpredictable confirmations or pricing can impact your experience, and our team is working on improving these processes to ensure travelers feel confident when booking. We’re committed to offering peace of mind through secure payments, clear pricing, and 24/7 support from our Travel Experts. Thanks again for your helpful feedback! Kind Regards The TourRadar Team

Posted 4 weeks ago

“This is the second trip I have booked through TourRadar. Both have gone smoothly and when I've had questions, they've been answered quickly and completely.”

Helpful Report

Posted 2 months ago

Hello Harriet, We’re so glad to hear both of your TourRadar trips went off without a hitch! Quick, clear support is just one reason our Travel Experts are here 24/7 to guide your journey. We can’t wait to help you plan the next one! Thank you, The TourRadar Team

Posted 2 months ago

“I have used TourRadar numerous times and have always been impressed with timely responses to my questions.”

Helpful Report

Posted 2 months ago

Thank you, David! We love hearing from returning travelers like you, and we’re so glad our Travel Experts continue to deliver timely support—TourRadar’s 24/7 assistance is here whenever you need it. Best regards, The TourRadar Team

Posted 2 months ago

“Very straight forward process. Excellent and timely communication. Able to make adjustments/ask questions easily through the app”

Helpful Report

Posted 2 months ago

Appreciate your feedback, Natalie! The app is built to keep travel simple, from real-time communication to making updates. With over 50,000 adventures to choose from, planning is just a tap away. Kind regards, The TourRadar Team

Posted 2 months ago

“Has been quite good, Every query has been answered so far.”

Helpful Report

Posted 2 months ago

Appreciate the feedback! It’s great to hear things have been going well—at TourRadar, we believe organized adventures should be stress-free, with secure and transparent communication every step of the way. Thank you, The TourRadar Team

Posted 2 months ago

“snel en overzichtelijke booking”

Helpful Report

Posted 2 months ago

Bedankt, Monique! Wat fijn om te horen dat je het boekingsproces snel en duidelijk vond. Met meer dan 50.000 georganiseerde reizen wereldwijd helpen we je graag om met vertrouwen de wereld te ontdekken. Met vriendelijke groet, Het TourRadar Team

Posted 2 months ago

“Easy to use. Very good and fast response with communications with team via message portal. Team were very helpful with changes and extras”

Helpful Report

Posted 2 months ago

We really appreciate your feedback, Barry! We're glad our team could assist quickly and help customize your trip—TourRadar’s Booking Conversation Page is designed for exactly that kind of smooth communication. Best regards, The TourRadar Team

Posted 2 months ago

“It is very straight forward to book with TourRadar and they respond to any questions professionally and quickly and are always happy to be of assistance.”

Helpful Report

Posted 2 months ago

Thank you, Helen! We’re so pleased you found booking with TourRadar straightforward and our Travel Experts helpful—our 24/7 support is here to make adventure planning seamless. Kind regards, The TourRadar Team

Posted 2 months ago

“From my search, TourRadar suggested many tours, and made it easy for me to find the one I wanted… which is probably expected from any such sites. However, it is said that it's only when you have issues that you can truly rate an experience. I had payment issue (due to a sudden credit card change) and had trouble setting my new card as the default payment method. TourRadar's support team was very understanding and helping with the issue, despite it lasting days, allowing me to eventually solve it.”

Helpful Report

Posted 2 months ago

Hi Olivier, Thank you for sharing your journey with us! It’s great to hear you found the right tour and that our Travel Experts supported you during the payment delay. TourRadar’s mission is to remove barriers to adventure, and we're proud to offer flexible support every step of the way. Best regards, The TourRadar Team

Posted 2 months ago

“the booking experience was fast and straight to the point. I’ve been using TourRadar whenever I want to tour a country i go to. Good Job!”

Helpful Report

Posted 3 months ago

Hi Selina, thanks for your continued trust in TourRadar! We’re thrilled to be your go-to for exploring new countries. With 50,000+ organized adventures, there’s always more to discover. Best regards, The TourRadar Team

Posted 3 months ago

“They are easy to work with. They are pleasant and resolve any issues. I have used them at least 3 times.”

Helpful Report

Posted 3 months ago

Thank you, James! We’re happy to know you’ve had great experiences with us time and again. TourRadar’s Organized Adventure Platform is built to make travel planning effortless and reliable. Kind regards, The TourRadar Team

Posted 3 months ago

“It says that is three days, but really is one, because a tour to go to see things is just one day. And is quite expensive”

Helpful Report

Posted 3 months ago

Thanks for sharing your feedback, it's always appreciated. Some adventures include multiple nights of accommodation with a single guided day, offering a balance of activity and downtime which is why the tour length is given as the number of days in destination, rather than the number of days with excursions. With over 50,000 multi-day organized adventures on our platform, there are options to suit every preference, whether you're after something more immersive or budget-friendly. We're here to help travelers find the best match for their travel style. Kind Regards The TourRadar Team

Posted 3 months ago

“Have been using TourRadar for several years. Lots of tour choices and so far the tour companies have been very good with reliability, service and quality of tours. The initial fear of being scammed has gone although occasionally delayed responses from the tour operator has caused some concern. Also reassuring is that we are able to contact TourRadar directly for help although I have found it to be a little difficult to find the live chat help portal to communicate my concerns ( probably because I have had so little occasion to use it)”

Helpful Report

Posted 3 months ago

Hi Ng Kwee, thank you for being a loyal traveler with TourRadar! We're so pleased you've had consistently reliable and high-quality experiences. We understand how response delays can be concerning, and we’re always working with our 2,500+ operators to improve this. With secure payments and 12,000+ verified reviews, you're in great company booking through TourRadar. Kind regards, The TourRadar Team

Posted 3 months ago

TourRadar is rated 4.5 based on 6,771 reviews