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TourRadar Reviews

4.6 Rating 6,665 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

4.6

Based on 6,665 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

"We haven't been home more than a week from Egypt and I already miss my Egyptian tour guides and friends from Beyond the Nile. The itinerary they put together along with the accommodations and personal availability made for a vacation of a lifetime. The Egyptian tour guides were all very educated on Egyptian history and did well at keeping our 17 people group enthralled. This was not accidental, the guys from Beyond the Nile are very interested in the performance of these tour guides. After the tours they were at the hotel and would ask about the tour guides and what we thought. This was very assuring for us. \r\nAs for the accommodations, the hotels and the cruise boat were very nice and we never had an issue with cleanliness. I will recommend that you bring Fabreeze for rooms as Egypt does allow smoking in rooms. My favorite hotel was the in Luxor as we had a front row view of the Nile at night with a great view of the Karnak Temple on the west bank lit up at night. \r\nNow let me talk about the overnight train from Cairo to Luxor. This is what I call an experience. My husband and I we made the best of this experience, however would we do it again..hmmm not sure. The train is managed by the government and although the porter does his best to help with your needs (food, drinks), the train compartments wreak of smoke (Fabreze) and the courters are not very big. Oh and you share a bathroom and it smells of urine. So, if you are up for that kind of experience then yes, if not upgrade for the flight. \r\nNow the tipping. If someone assists you with anything, they will ask for a tip. Although, you pay in advance for tips, you should get small Egyptian pound (5 or 10) so you can give them out. Even the excursions, although the guides are said to be tipping for group you will get whispers asking for more. It's completely up to you, but we just got small bills. \r\nClothing: well as a female I was concerned that I wore the RIGHT clothing. What i will say to this is if your Grandma wouldn't approve.. then don't wear it. Otherwise dress comfortably and try to avoid sandals at the pyramids (lots of sand between the toes) and if you choose a skirt wear shorts under incase you want to ride the camels. \r\nIf you are concerned about safety, I can honestly say I never felt concerned for my safety, well except for trying to cross streets (you will see what I'm referring to when you arrive). \r\nI hope you choose to go to Egypt and you won't be disappointed with this tour company they will set you up for a Trip of a Lifetime. You just need to be open to the opportunity. \r\nMust do's:\r\nBalloon ride\r\nGiza night show\/dinner (if option)\r\nMuseum of Civilization \r\nAbu Simbel \r\nTombs of Ramses IV and V in Valley of Kings \r\n\r\nFor the extra tours we did most of them and my favorite was the hot hair balloon ride over the Nile. This was such a surreal experience. At first, I thought of our safety, but I can assure you these guys are professionals. Once up in the air, I knew our captain knew his stuff. WHAT AN EXPERIENCE!! Prepare to be amazed by the sunrise over the Nile and the view of the Hatshepsut Temple. Another MUST is Abu Simbel, this is a 3hr ride one way, but worth it and it is a great time to catch up on some sleep. Originally we did not select for this trip, but Ahmed convinced us to go and he was 100% correct!"

TourRadar 5 star review on 9th November 2022

50

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Until today not any information about the flights?”

Posted 3 months ago

Hi Dirk, Thank you for sharing your feedback with us! It is important to note that final documentation including flights, is usually sent out a few weeks before departure. A member of our team with be in contact with you shortly to clarify. If you ever need immediate assistance please do not hesitate to contact us, we are available via live chat and phone 24/7. Best Regards, The TourRadar Team

Posted 3 months ago

“Cancellation conditions very strict. Saw the tour a lot cheaper during black Friday sales but could not cancel my booking.”

Posted 3 months ago

Hi there, Thank you for sharing your feedback. It's important to acknowledge that cancellation policies vary among different operators, and unfortunately, there's no guarantee of being able to cancel and rebook the same tour for the same dates under a sale. We understand that this situation may be disappointing for you. It's worth noting that delaying your booking in hopes of a price drop could have posed the risk of losing your preferred departure date due to limited availability. We promote upcoming sales in the days leading up to their launch through our social media channels and newsletters. For any further questions, our support team is available 24/7 via live chat and phone. Best regards, The TourRadar Team

Posted 3 months ago

“I was waiting an email confirmation after the booking, but nothing...you have to go in the website to read so many documents, it is everything pretty unclear, especially about the insurance: the price, the day after I paid, was higher, they asked me to pay 13 pounds more for no reason. I didn't and I m thinking to even delete the insurance. I don't really really like when you pay a price ALL inclusive and later you find out that you have to pay more! Secondly you can not decide to have the pickup point in another airport but only in that with expensive flights. In the internal trip make attention to the kg of you luggage, in my international flight (booked by myself) I have 23 kg luggage, but in the internal trip (Ist-Cappadocia-IST) I have only 15kg. So I really hope to don't pay more! I let you know”

Posted 2 years ago

“Overall, very friendly and helpful people. However, due to the effect that tourradar does not accept the security standards of VISA it was difficult and uncomfortable to manage the financials. I had to use the telephone to give my secret data of my visa card. Therefore, before tourradar is accepting the security standards of VISA I will not make any more bookings.”

Posted 2 years ago

Hi Rudolf, We appreciate you taking the time to leave a review, and for booking with TourRadar! TourRadar does fully accept payments with Visa and the 3D secure system. Unfortunately, it looks like there was a technical error between the payment provider and your financial institution in this case, which we have reported to our payment provider to look into. We are pleased our Customer Support team was still able to get you booked in for your upcoming adventure using secure practices over the phone, and we remain on hand 24/7. Have a wonderful trip! Best regards The TourRadar Team

Posted 2 years ago

“Booking was easy and quick. The only concern was the advertised per person was not based on twin share as is most common. There was an additional charge for this late in the booking process. Price was still competitive but should be clearly stated when the tour is advertised. Could be seen as misleading. The saga continues....now a 2 day Kakheti tour leaves on May 5 and returns on May 7, that is 3 days and when you click to view the itinerary,to see where you go on the 2nd night and 3rd day, it shows you an 8 day tour to another region. If they can’t get their promotional material right, what happens on tour?”

Posted 2 years ago

Hi David, We greatly appreciate you leaving a review about your booking experience. Tours are often priced based on two guests sharing a room, however, it's not always the case. We can see with the tour you booked the base price was taken from a quad share room, with the prices for a triple, twin, or single room available on the booking page, before committing to booking the tour. Thanks to your feedback, our team is currently reviewing how this information is displayed to see where we can improve and make sure this is clearer from the get-go! Thanks for booking through TourRadar! Best Regards The TourRadar Team

Posted 2 years ago

“My questions weren't answered. Your communication is dreadful. Was booked eventually without my consent. After this review I was asked twice to review and improve my review. I do not wish to as a review needs to be honest not manipulated.”

Posted 2 years ago

“The website didnt work but sara and hannah were simply woderful-no better than that twoderful!”

Posted 2 years ago

“I'm very disappointed, it took me awhile to get an answer from tour operators. Maybe it was very busy I understand that. What I don't understand is that you are selling a tour to Vietnam, Cambodia and Thailand, when they don't allow Americans to enter Vietnam, when I when to get the visa for Vietnam I was denied to obtain it, I'm praying that everything will change, I already booked my flight”

Posted 2 years ago

Hello Carlos, Thank you very much for taking the time to leave a review. After taking a look at your booking, I can see that the tour operator responded to your inquiry within 24 hours. Please keep in mind that your booking conversation page is not an instant message system, please do allow 24-48 hours to receive a response. However, if you are after an instant response, we do have a 24/7 Live Chat and are available 24/7 via telephone. Also, we are very sorry to hear that you did not receive your visa for Vietnam. Please note that our tours are not only available for US Travelers to book. People all over the world can book on our site. It is always up to travelers to check the entry and exit requirements of the country they plan on traveling to. As your tour is still 150 days away, we are sure entry restrictions will loosen and you will be able to join your amazing tour! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 2 years ago

“It was very difficult to book our trip, took several on line conversations and finally had to have an agent from Australia do the booking..still unclear if we will have an English speaking guide on bus as it states Spanish speaking guide which I really don't understand...hope the trip goes smoother than the booking! Also flights are made more difficult with arrival and departure in two different cities making it more costly..”

Posted 2 years ago

Hello Carol, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. We are discouraged to hear that your booking process did not go as smoothly as you had hoped. However, we are thrilled to see that you utilized our Live Chat function as well as spoke to a few of our Customer Support team via phone calls. We are ALWAYS here to make sure things go smoothly in the end! Your tour is going ahead in English! 99% of our tours are run in English and we always make sure travelers are aware of this otherwise. We offer hundreds of tours all over the world. Some tours do start and end in different cities, however, this is only to ensure that your time on tour is best utilized. Again, it was a pleasure speaking with and remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 2 years ago

“It took 6 days from the time I booked online until I got confirmation of the booking, seems excessive.”

Posted 2 years ago

Hey there, It was a pleasure speaking with you earlier and thank you for taking the time to leave a review. At the moment, tours to Europe are VERY popular! For this reason, we are finding that tours are taking a bit longer to be confirmed. This is only because the tour operator must make sure that all aspects of the tour are available. We are glad to see that both of your European tours are now confirmed! We are positive that you will have an amazing time while on tour! If there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team”

Posted 2 years ago

“The company is selling Trips to countries that are under quarantine with out any notice of major issues this would cause. I was then told that I would have to look else for information.”

Posted 2 years ago

Hi Colleen, Thank you for taking the time to leave a review about your booking experience, and we regret to hear of any difficulties you had surrounding sourcing information on restrictions. As border restrictions between countries are continually changing we are doing our best to stay up to date and provide accurate information for all travellers departing on their adventures day by day. We do have a travel map available here (https://www.tourradar.com/travel-restrictions) on our website which may help identify current requirements in your chosen countries of travel. We are happy to see that in this case, your operator was able to provide further clarity with your specific situation and you are once again ready to embark on your adventure! For anything else you may need we are here for you 24/7 via live chat, email and phone and are happy to help. Kindest regards, The TourRadar Team

Posted 2 years ago

“I paid the deposit and a few minutes later was told I needed to add another $500.00 deposit. It was not transparent transfer. We still booked the trip as it is for our 20 th wedding anniversary and a dream of both of our.”

Posted 2 years ago

Hello Michael, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. As we discussed during our phone call, the Canadian Port Charges were not reflected in the price of your cruise at checkout. However, we are glad to see that the tour operator was able to make the changes before your booking was confirmed!    We have partnered with both our Tech Team and the tour operator to make sure the Port Charges are now added on the tour page to ensure this matter is not repeated! Again, it was a pleasure speaking with and remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 2 years ago

“I like the possibility of choosing a tour that can accommodate additional extensions before the payment. However, after two days of booking it, i still don’t have the confirmation from the tour operator that the tour goes two days before i travel. Also, would be good to incorporate the possibility to manage visa, insurance and personal information on the same transaction (or that is also included as part of the package) as this can delay or create constraints for the tour to materialize.”

Posted 3 years ago

Hi Eduard, Thank you for your honest and valuable customer feedback! While we sincerely regret to hear waiting for confirmation caused some concerns, it can often take between 48 hours to 4 business days for an operator to confirm a booking, unless the date is listed as 'Instant Confirmation'. When a booking is placed, tour operators must verify with their local operations team that all tour components can be secured, and also relay vital information to their customers, before confirming payment. It is for this reason, TourRadar kindly advises leaving as much time as possible before a planned departure, for the booking process to complete. However, we are delighted to understand your tour operator provided the necessary details and answered questions quickly, in order to officially confirm your tour within 3 days of booking! We'll also have a member of our Customer Support team reach out directly to gather any further feedback on your booking experience. We’re always keen to hear from our customers, as your feedback is vital to our constant improvement! We thank you for booking with TourRadar! Kind regards, The TourRadar Team

Posted 3 years ago

“TourRadar itself is a great company and one of the best tour resellers on the planet. The issue is that they are not responsible for the tours they book in that, as soon as you purchase, the Terms & Conditions become solely those of the other tour company. I booked a G Adventures trip via TourRadar which, due to COVID-19, was cancelled by G Adventures. G Adventures has outright refused to refund my $6500 and offered only a future credit (110%) instead, with no empathy for their disgruntled customers. The future credit may be a good option for some people, but the specific trip I wanted will no longer be run by G Adventures in the future. TourRadar has excellent and responsive customer service, but they state that they cannot do anything to override the (non)refund policy of G Adventures. So I initiated a chargeback on my credit card, at which point TourRadar's Fraud Department wrote me a threatening email that I was in breach of contract (ironic, I know) and, were I to lose the chargeback, they would keep $1500 of my money forever. My case got escalated to a Customer Relations Supervisor after I wrote a scathing review on TrustPilot, who took pity on me and rescinded that chargeback threat, which I greatly appreciated. I get that people are hurting everywhere, including the travel companies, and that TourRadar's hands are tied by the refund policies of their tour operators, yet there remains something fundamentally immoral to me about not giving back a customer's money for a trip that they can no longer provide.”

Posted 3 years ago

Hi there, Thank you ever so much for taking the time to leave a review, your feedback is always appreciated. We do love to hear that you consider TourRadar a great company overall, and that you have received excellent customer service from our dedicated team, we do pride ourselves on our service after all! It is however, very saddening to hear that you have not been happy with all the aspects of the interactions with us, and also with the terms set out by G Adventures relating to the suspension of your tour. Our team have been working tirelessly to reach the best outcomes for our travellers whilst navigating through the many challenges affecting everyone during these very difficult times. We know a member of our Customer Relations team has been communicating with you through your booking page to assist you wherever possible, and will remain in contact to continue to offer assistance and advice to you going forward. Our team sincerely wish you all the best during these tough times. Kind Regards The TourRadar Team

Posted 3 years ago

“Am very frustrated with the process. Every time I open an email the price has changed. Am currently looking for another company”

Posted 3 years ago

Hello Thomas, Thank you for taking the time to leave a review of your booking experience. We strive to make booking tours easy for our travellers so we do regret to hear that the process has been frustrating. We have since actively reached out in your booking page and offered a resolution to the pricing issue experienced. To gain a better understanding of your specific booking experience and in hopes of receiving more valuable feedback, we will also have a member of our team reach out to you personally via direct message. Thank you for choosing TourRadar and we look forward to speaking with you soon. Kind Regards, The TourRadar Team

Posted 3 years ago

“Take special care when booking through this online agent as there are issues with their pricing. ie On the home page there is an advertised price but when you enter the specific dates available in the future the prices are $2000 plus higher. Ive been told by them they have a computer glich but havent heard of the result”

Posted 4 years ago

Hey Colin, Thank you very much for taking the time to leave a review. We have taken a look at your booking and can see that when you booked, the brochure price was showing the old, more expensive price. However, with the help of a TourRadar agent as well as the tour operator, it looks like the price has been corrected for you. We thank you for your continued patience and again for leaving such great feedback. Our Customer Support team is available 24/7 to be able to assist in such situations to ensure a speedy response and resolution. We have no doubt you’ll have a great time on your tour, and be sure to let one of our Customer Supports team members know if you have any further questions. Kind Regards, The TourRadar Team

Posted 4 years ago

“Coupon code not recognised by the booking program. Previous booking with Tour Radar did not register for discount. Prices of tours increase within a short time frame.”

Posted 4 years ago

Hello there, Firstly, we want to thank you for taking the time to leave a review based on your booking experience. We have had a look at your booking and can see that your travel credits have not been added to your booking. This is an easy fix and we will be sure to deduct your earned travel credits from your final balance. There are quite a few websites claiming to offer coupon codes, however, these will not be valid TourRadar Promo codes. All valid TourRadar promo codes will come directly from TourRadar and can then be added to your booking. Please note that only one TourRadar savings can be added to a booking. This means that you can choose between TourRadar savings or travel credits. As a booking platform, TourRadar does not have control of specific tour pricing. Tour pricing is at the hands of each individual tour operator. Similar to Airline Tickets, tour pairing can change at any time. To lock in your space as well as the price for a tour, be sure to book the tour or reserve your space 48 hours when available. We thank you for your feedback and we have no doubt that you will have a great time on your tour. If there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Terrible and slow customer service”

Posted 4 years ago

Hi Peter, Thank you for taking the time to leave us with this review of your experiences. We can see that you have two written inquiries open with our team. The first was responded to within a few hours and the second was pending response for today, one day after the message was sent. Please be advised that the particular platform that you had messaged us on does not act as a live chat system, rather it works with a cue system. We do however have a team of travel experts who are available 24/7 via an online chat system and phone line. TourRadar values all of its customers and it is our highest intention to provide a seamless booking experience. A member of our team will be in contact with you to discuss your feedback further. Thank you for choosing TourRadar. Kind regards, The TourRadar Team.

Posted 4 years ago

“The online experience was confusing and frustrating. I ended up phoning Tour Radar three times for help. The agents I spoke with were very friendly and polite.”

Posted 4 years ago

Hi Carol, Thank you very much for taking the time to leave TourRadar a review. Thank you for booking with our team. We are pleased to hear that you found our customer support team to be very friendly and polite. We are glad to see that you have rated this department a five out of five stars for their services. TourRadar thanks you for your feedback surrounding the online process. A member of our team will be in contact with you to clarify what specifically we could improve for the future. We hope that through this feedback we can work towards an even smoother process. We look forward to speaking with you further. Kind regards, The TourRadar Team.

Posted 4 years ago

“At the minute its not a great experience hope they can turn it around for me as I thought I booked a Machu Piccu Inca trial with them but after taken the money from me they have said there is no room on my chosen date and I have no flexibility with my dates due to my flights, hopefully they can rectify this issue for me.”

Posted 4 years ago

Dear Daniel, Thank you for taking the time to share your feedback. We have investigated the situation, and we are sorry to see that your operator confirmed your booking before checking the Inca Trail availability. We will get in touch with them in order to ensure this does not happen in the future. Inca Trail permits are indeed restricted by the Peruvian government, in order to limit the number of travellers hiking on this path every day. When the permits are sold out, it is unfortunately not possible to book the Inca Trail anymore. However, they are other options available if your dates are fixed (Salkantay Trek, Lares Trek, etc.), so we will be in touch with you directly in order to to find a solution together. There is more than one road to the beautiful Machu Picchu, and we will make sure to find the option that suits you best. Kind Regards, The TourRadar Team

Posted 4 years ago

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TourRadar is rated 4.6 based on 6,665 reviews