TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
We had issues 1st and 2nd place Tourist Guide English was not that good, unable to understand properly. If they put proper English Guide will be more enjoyable for Tourist.
Helpful Report
Posted 1 month ago
Hi Siddhartha, Thank you for sharing your feedback with us. Providing clear communication is essential for an enjoyable experience, and we understand the importance of addressing this issue. We kindly encourage you to also send your feedback directly within your booking conversation page. This will allow your operator to review your comments and utilize them to implement improvements for future trips where necessary. Your input is valuable, and by sharing it directly with your operator, they can address any shortcomings with you directly and strive to enhance the overall experience for all travelers. Additionally, we are more than happy to open a conversation with your operator to discuss where they may be able to provide additional training to their guides to ensure effective communication for all participants. Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you on another tour in the future. Kind regards, The TourRadar Team
Posted 1 month ago
As far as I know, we booked with Trafalgar. TourRadar's involvement and response was a surprise. I don't know who to trust with our booking.
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Posted 3 months ago
Hi there, Thank you for your feedback! You've successfully booked your adventure with Trafalgar. While TourRadar, as the booking platform, has facilitated your booking and communications going forward. Rest assured, there's no cause for concern, and your journey will be with Trafalgar. Our team will be in touch to address any further questions you may have. Kind regards, The TourRadar Team
Posted 3 months ago
Average at best
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Posted 3 months ago
Hi there, Thank you for your feedback! If you need any assistance, kindly contact us directly via your booking page for more effective issue resolution. Your satisfaction matters to us, and we value the opportunity to connect with you. Our dedicated support team is available around the clock through live chat or phone for any other inquiries. Kind regards, The TourRadar Team
Posted 3 months ago
I wish we had realised this company is a third party seller. There was an almost complete lack of information about the logistics of the main tour they were onselling and the short unrelated trip offered by yet another company that had been added onto the main tour. It was a disappointing and confusing experience.
Helpful Report
Posted 5 months ago
Dear Heather, Thank you for sharing your feedback, and we sincerely regret any confusion or disappointment you experienced during your travels. TourRadar serves as an organized adventure platform, connecting travellers globally with a diverse range of operators. Our goal is to offer a comprehensive site where operators can upload detailed itineraries, tour information, pricing, and more. This empowers travellers to make informed decisions by comparing, reviewing options, and engaging directly with operators before booking. We value your input, and it's disheartening to learn that you found the logistics of the adventure lacking in communication, resulting in a less-than-optimal experience as we understand the importance of clear and transparent information while abroad. Your feedback will be forwarded to the operator you selected, ensuring they are aware of your experience. Moreover, we will continue to review our platform to enhance areas that can provide better assistance and clarity for future travellers. Despite the challenges, we sincerely hope you found some enjoyment in your destination, and should you have any further questions our support team is available to you 24/7 via live chat and phone. Kind regards, The TourRadar Team
Posted 5 months ago
The tour (London to Rome) was acceptable overall, below are Pro’s and Con’s as we experienced the tour. Pros 1. Two of four tour guides were helpful and added to our trip 2. Comfortable bus that was not too crowded 3. Hotel provided breakfast were good Cons 1. Very poor communication to the group about many things. We were told there would be “panels” at the first hotel and we would meet the guide in the evening for and introduction. Neither of these things happened and the guide showed up late in the morning. 2. The first guides English was not adequate for a tour guide. 3. The biggest complaint is the location of the hotels provided, they were always a long way from the city center. We were put in a hotel that was an hour out of London (with traffic) and were provided NO help on how to get to the city center. The same thing happened at every visited city – VERY disappointing. If a properly located hotel were not available, a pre-printed card with options for getting to the city the tour was visiting would be easy and valuable for the people on the tour. In some cases, we were given a handwritten note to take a picture of for help. On more than one occasion it was inaccurate or incomplete. 4. The tour was left mid-day in Paris and told that there would be no available transfer back to the hotel many kilometers away. People had no idea how to get back to the hotel, or even what the name of the hotel was. This was not communicated in advance to the people on the tour and the tour guide handled it poorly. Directions given on the spot by the tour guide about the subway system were wrong and added to the frustration.
Helpful Report
Posted 1 year ago
Hello, Thank you for taking the time to write such a detailed review, of your recent tour in Europe. As for now, you can expect our Customer Relations team to reach out to you directly, to gather more details on your concerns raised. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. We hope despite the mentioned negative points, that you had some memorable moments and enjoyed the beautiful sights! Thank you and take care. The TourRadar Team
Posted 1 year ago
I would say overall this tour delivered on all its deliverables that it promises that you will see, HOWEVER, TourRadar contracts out each leg of your itinerary to smaller local travel companies, which caused problems for us. We were initially informed by an employee for a third-party travel company in Athens that all hotel transfers were private and that drivers would have our names at the airport/port, etc. However, in reality, this simply was not the case, which caused us major confusion and resulted in us missing our transfer once in Naxos where the driver did not have our names but the name of the hotel instead. Also, on that part of the tour, the transfer to our hotel was NOT private as previously indicated and the tour was over capacity unlike what was indicated on the website. Overall, the consistency of your travel experience cannot be guaranteed if you go with TourRadar, so I would recommend looking into other travel companies.
Helpful Report
Posted 1 year ago
Hello Faye, We appreciate you taking the time to write us a review on your recent trip to Greece, and are happy to see that overall, you had a good time. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. Despite your situation on transfers not being smooth as mentioned, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team
Posted 1 year ago
I am trying to book a tour through Tour Rader. I have contacted about 6 tour companies on the list and not one company has got in touch with me. I have made two or 3 attempts. What is wrong.
Helpful Report
Posted 1 year ago
Hi there, We are happy to see you are interested in booking a tour through us but are sorry to see you encountering issues in doing so. As soon as you have found some particular tours to your liking, you can contact the tour operator directly, by clicking "Ask A Question" right below the photos. This way you get the most detailed information and answers, to open questions that may arise. Please bear in mind that due to different time zones, the operator might not get back to you immediately, and we kindly ask for patience for at least one business day. Our Vienna, Toronto, and Brisbane - TourRadar teams are organised in a way to cover support to customers 24/7 anywhere in the world. Our travel experts offer exceptional service, while providing an unbiased comparison of tours based on both personal and past customer experiences. We're available to answer any questions or concerns via online chat, phone or email, always happy to help: https://www.tourradar.com/contact Looking forward to hearing from you! The TourRadar Team
Posted 1 year ago
It is a little confusing whether a person is dealing with tour radar or ymt vacations
Helpful Report
Posted 2 years ago
Hi Peggy, TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If you have any open questions, please don´t hesitate in reaching out to us! The TourRadar Team
Posted 1 year ago
Easy to book
Helpful Report
Posted 2 years ago
Hi there, Thanks for your review, it's great to see you found it easy to book with TourRadar! We would love to learn more about your review rating, so will reach out to you directly to discuss any feedback you may have. Best regards The TourRadar Team
Posted 2 years ago
I have not been on the tour yet, I have merely booked the tour. We have not heard from anyone regarding the tour. It would be nice to be provided with more details.
Helpful Report
Posted 2 years ago
I tried the chat line and Matthew could not even find the trip I wanted to book. Could not keep straight it was a 9 day trip. Asked if it 9 or 11 days. It was 9 days for 11 destinations. Finaly said no trip listed for date I requested even when I sent the link. Got a phone number from him which amazingly actully worked. Phoned and got Rufus who was helpful and was able to make my booking, answer questions and all is good. Forget the chat line.
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Posted 2 years ago
We booked on a Friday afternoon and had to wait until Monday midday to find out if booking was confirmed. We had difficulty booking the trip insurance and made three calls to customer service before the issue was resolved. Customer service agents were all very kind but ultimately the last one was able to resolve the issue. We booked at the last minute as our original tour company canceled our trip at the 11th hour!
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Posted 2 years ago
Just OK - Nothing really stood out
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Posted 2 years ago
Michaela was amazing in helping me
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Posted 2 years ago
very complicated booking feel
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Posted 2 years ago
I've been on other tours and the information given and collected at booking was very limited. Felt the cancellation information should have been stressed, not on another page. Does not feel like the concierge service other tour operators provide but hopefully that changes from here on out.
Helpful Report
Posted 2 years ago
Hi there, Thank you for getting in touch with us here at TourRadar to share your valuable feedback regarding your booking experience. A member of our team has reached out to you directly to gather more insight and to answer any further questions you may have. We will remain here before, during and after your tour for any assistance you may need, and wish you the happiest of travels on your adventure. Kind regards, The TourRadar Team
Posted 2 years ago
Not a lot of photos, no maps of the trekking portion of the trip. Any questions I asked were quickly answered. The site is easy to navigate through and info is easy to find. Overall, it was an easy experience. 🙂
Helpful Report
Posted 2 years ago
I felt like Tour radar did not know enough about the details of my tour and had to defer to the operator
Helpful Report
Posted 2 years ago
Hi Andre, Thanks for your review and feedback! Whilst our travel experts are available 24/7 to answer most queries about the thousands of adventures available on our site, some of the more specific questions do need to be directed to the tour operator as they are responsible for organising the trip. TourRadar allows all travellers to connect with the tour operators through our platform by using the 'Ask A Question' button on any tour page. Feel free to reach out to us anytime if we can assist you further! Best regards The TourRadar Team
Posted 2 years ago
TourRadar is convenient to see different tours in one place, similar like Viator or Trip Advisor. But the Tour prices are cheaper on the Tour company’s site directly. So its just better to buy directly from the Tour Company. Dont see why purchase from Tour Radar for additional charge. Tour radar won’t match the price. Its great to review different tours, but go to the tour company site directly to make the booking. Cheaper and convenient to work with tour company in the future
Helpful Report
Posted 2 years ago
First it was not clear how to find the booking button, because this was not always shown and then three working credit cards were not accepted and paying has to be done on an other canal.
Helpful Report
Posted 2 years ago
TourRadar is rated 4.6 based on 6,665 reviews