TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,792 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,792 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to book”

Helpful Report

Posted 3 days ago

Hi Chris, thank you for the great feedback! Booking adventures should be hassle-free, and we're thrilled you found it that way. Don’t forget—you can pay in your local currency, too! Best regards, The TourRadar Team

Posted 3 days ago

“Tourrdar is an easy site to navigate. Tours/trips that are selected reflect my needs. Although a few more 2-4day excursions would be good. Also some of the tour compays that you represent are not quick with their responses to specific questions, and in some cases don't answer questions raised. I suspect that they have standard Ai generated responses. It would be great if Tourradar offered incentives for loyal customers”

Helpful Report

Posted 5 days ago

Hi Terene, thank you for your thoughtful feedback! We're glad TourRadar is easy to navigate and helps you find adventures that suit your needs. While we regret some operators were slow to respond, this is something we are always monitoring and trying to improve, and our Travel Experts are available 24/7 to assist. To thank you for booking with us you can also earn travel credits on every booking which can be used to reduce the cost of your next great adventure! It's our way of rewarding your loyalty. Kind regards, The TourRadar Team

Posted 4 days ago

“TourRadar doesn't allow using your travel credits with any promo codes they provide like 5% etc. So you have to choose which one you want to use. They SHOULD allow both to be used, that's our benefit as a loyal customer.”

Helpful Report

Posted 5 days ago

Hi Steve, thank you for your feedback and for being a loyal traveler with TourRadar. We understand it can be disappointing not to combine travel credits with promo codes. While only one discount can apply per booking, we always ensure you're earning travel credits for future adventures and credits don't expire, so your loyalty continues to pay off. Kind regards, The TourRadar Team

Posted 4 days ago

“I found it easy to navigate.”

Helpful Report

Posted 5 days ago

Thank you for the great feedback! We're glad you found the platform easy to navigate—TourRadar's organized adventure platform is designed for smooth, stress-free planning. Kind regards, The TourRadar Team

Posted 5 days ago

“Comprehensive selection of tours, and useful filters to narrow down the search.”

Helpful Report

Posted 3 weeks ago

Thank you for your review and for choosing to book with us! We're glad you found the filters helpful—TourRadar’s Organized Adventure Platform is designed to make discovering your next journey as seamless as possible. Kind regards, The TourRadar Team

Posted 3 weeks ago

“Have been using TourRadar for several years. Lots of tour choices and so far the tour companies have been very good with reliability, service and quality of tours. The initial fear of being scammed has gone although occasionally delayed responses from the tour operator has caused some concern. Also reassuring is that we are able to contact TourRadar directly for help although I have found it to be a little difficult to find the live chat help portal to communicate my concerns ( probably because I have had so little occasion to use it)”

Helpful Report

Posted 4 months ago

Hi Ng Kwee, thank you for being a loyal traveler with TourRadar! We're so pleased you've had consistently reliable and high-quality experiences. We understand how response delays can be concerning, and we’re always working with our 2,500+ operators to improve this. With secure payments and 12,000+ verified reviews, you're in great company booking through TourRadar. Kind regards, The TourRadar Team

Posted 4 months ago

“We can easily book for the Tour. Quick response . Staff are good.”

Helpful Report

Posted 4 months ago

Thank you, Muang! It’s great to hear our Travel Experts made things easy and efficient. TourRadar offers secure, instant booking across thousands of adventures in 160+ countries. Kind regards, The TourRadar Team

Posted 4 months ago

“efficient and fast. reply to my questions within 24 hrs”

Helpful Report

Posted 5 months ago

Thank you, Heng! We're so glad you found our service efficient and fast—our Travel Experts are available 24/7 to ensure your adventure planning runs smoothly from start to finish. Thank you, The TourRadar Team

Posted 5 months ago

“Was easy to book the tour but very misleading in what is advertised and what the actual tour involves once booked. So I'm disappointed but hope the actual tour is good.”

Helpful Report

Posted 5 months ago

Hi Deborah, Thank you so much for your feedback. We’re really sorry to hear that the tour description felt unclear — tour lengths are based on the total number of calendar days in-destination, which can include arrival and departure days with lighter schedules. Since itineraries can vary, we always recommend checking the daily breakdown before booking. We truly care about providing clear, helpful information, so we’re disappointed to hear you felt misled. With over 50,000 organized adventures and detailed itineraries, we’re committed to helping travelers book with confidence. Kind regards, The TourRadar Team

Posted 5 months ago

“Easy booking, clear to see what is included and peruse the extras. The level of accommodation could be a little clearer and there could be a few more images of the sites so pages are easier to navigate, but overall, good job!”

Helpful Report

Posted 5 months ago

Hi Kathryn, we appreciate the kind words and helpful suggestions! It’s great to hear our platform made exploring your options easy—our Adventure Details Page is continuously being improved for clarity and visual appeal. Kind regards, The TourRadar Team

Posted 5 months ago

“Very helpful and quick answer was wonderful.”

Helpful Report

Posted 5 months ago

Hi Hea-Ok, we appreciate the lovely feedback! Fast and friendly service is just one reason travelers choose TourRadar—the Organized Adventure Platform with 50,000+ adventures to explore. Kind regards, The TourRadar Team

Posted 5 months ago

“The booking process was smooth and straightforward. Customer service is helpful and attentive. One thing to note: some tour companies accept installment payments or PayPal, while others do not, and it can be a bit unclear which options are available for each provider.”

Helpful Report

Posted 6 months ago

Hi there, we appreciate you sharing your experience! Our Travel Experts love hearing you had a smooth booking. While payment plans vary between operators, TourRadar always offers PayPal and local currency checkout, with secure, encrypted transactions for peace of mind. We're working on making those details even easier to spot, so appreciate your bringing this to our attention. Warm regards, The TourRadar Team

Posted 6 months ago

“This trip was a lifetime's dream. Everything was top quality. Our guide was the best anyone could ask for.”

Helpful Report

Posted 7 months ago

Thank you Kelly for sharing your dream-come-true experience with us! We're thrilled to hear your guide made it unforgettable. With 50,000+ organized adventures, TourRadar is here to help turn travel dreams into reality. Happy Travels, The TourRadar Team

Posted 7 months ago

“They provide destinations hotel address is reasonably well, thus I can inform my chauffeur to transport me between hotels and airports.”

Helpful Report

Posted 7 months ago

Hi Min, we’re delighted our clear destination details made your trip more convenient! TourRadar connects travelers with over 2,500 trusted adventure operators for seamless, stress-free experiences. Thank you, The TourRadar Team

Posted 7 months ago

“It's been months and I still have not heard if my tour is going ahead or not. I understand the reasons, but when I have had to book air flights so far in advance, the risk of the trip not going ahead is getting more traumatic every day!!”

Helpful Report

Posted 11 months ago

Hi there, Thank you for reaching out, though we regret to hear you’re feeling uncertain about your adventure. If you have questions about whether or not your departure is guaranteed, we highly recommend using your dedicated booking conversation page, where you can reach out to the operator directly for more information. For now, a member of our 24/7 team will be in touch to assist you further and ensure you have the support you need. Thank you for your patience, and we look forward to assisting you so that you can look forward to your trip with confidence! Kind regards, The TourRadar Team

Posted 11 months ago

“I booked several tools so far through TourRadar and I did it online. Tours are listed in the very clear chronology and have all information book your tour.”

Helpful Report

Posted 11 months ago

Hi Jan, Thank you for your wonderful feedback! We’re glad to hear you found the tour listings clear and easy to navigate. Our goal is to make booking one of our 50,000+ organized adventures as simple and straightforward as possible. We look forward to helping you plan your next journey! Happy Travels, The TourRadar Team

Posted 11 months ago

“It was fairly easy to decide which of two tours I wanted to take. One had two meals and the other had only breakfast. Both were of the length I wanted and visited as many places as I wanted to see.”

Helpful Report

Posted 1 year ago

Hi Carilyn, Thank you for highlighting how seamless it was to choose between the tours! We're glad our organized adventures made finding the right fit easy for you. With over 50,000 options available, there's something for every traveler. We hope you have an amazing journey! Happy Travels, The TourRadar Team

Posted 1 year ago

“Okay. A bit convoluted. Wanted to speak directly with someone and while that was offered it didn't happen. Was better once I was dealing directly with the service provider in India. Though I am a bit worried that it isn't going to work. Fingers crossed.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. We regret to hear that your experience was not as straightforward as expected and for any inconvenience caused. We're glad things improved once you connected with the service provider. We understand your concerns and want to reassure you that we’re here to support you throughout the booking process. If you need any assistance, our 24/7 live chat and phone line are always available. We hope you have a wonderful time on your adventure and look forward to hearing from you. Kind regards, The TourRadar Team

Posted 1 year ago

“The only downside is when you send a message it is unclear who will reply TourRadar or the actual travel company. The travel companies appear to have access to the message while TourRadar sends out a generic message saying we will get back to you .”

Helpful Report

Posted 1 year ago

Hi Ann, Thank you for sharing your feedback. When you contact the adventure operator through a Tour Detail Page or place a booking, a personalized Booking Conversation Page is created for direct communication. TourRadar also has access to assist in ensuring a smooth experience. Rest assured, we're both here to help you. We regret any confusion and will work on making improvements. Our team has reached out to offer further assistance. Best regards, The TourRadar Team

Posted 1 year ago

“Booking was fairly easy. The tour was outsourced to a company called europamundo which did cause a little confusion. There were also a lot of documents to upload.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review! We’re thrilled you found the booking process straightforward. As the leading adventure booking platform, we love connecting you with over 2,500 fantastic operators who bring these adventures to life. We appreciate your understanding about the document uploads—these can vary depending on the tour, but it’s all part of ensuring an amazing experience. Happy travels, The TourRadar Team.

Posted 1 year ago

TourRadar is rated 4.5 based on 6,792 reviews