TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
My trip finally got cancelled but only after I phoned TR and spoke with Sulu who provided an excellent, efficient and speedy service. As soon as the phone call ended, Zulu had sent through an email confirming the cancellation and also my refund was deposited back into my bank account straight away. Thank you Sulu, you're an absolute star! I think the key is to phone TR if you need to cancel your booking as emailing just seems to go into the great abyss.
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Posted 3 months ago
Hello Susan Joy, Thank you for taking the time to share your feedback. We regret that our team was delayed in actioning your cancellation request. We can see that since your review the TourRadar Customer Support team has completed your cancellation. We hope that our support provided you with the result you were hoping for and we are available for anything else we can assist you with. Kind Regards, The TourRadar Team
Posted 3 months ago
I was glad to contact an Australian company to book my trips & was pleased with the service I received.
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Posted 3 months ago
For us it was the first time we booked a complete trip by website. It was therefore unusual for us not to get any vouchers or further information about the local flights or the boat. It would have been helpful for us to be informed more thoroughly about the procedure. But finally: it was a perfectly organized trip!
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Posted 4 months ago
Excellent value and wonderful trip! We ended up traveling by ourselves vs. a group which was a little bit of a surprise. Setting better expections for the rural nature of Costa Rican travel would have been helpful. Resorts and hotels were excellent to very nice. Celeste Mountain Lodge was our favorite. Guided tours and our drivers were great! We loved Costa Rica!!
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Posted 4 months ago
Booking was lucid.
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Posted 4 months ago
Realistic Asia - Vietnam Foodie’s Paradise in 10 days The structure of this tour is a bit different. The company organizes the accommodation, transfers and a food tour in each city, plus Mekong Delta day tour and two-day Halong Bay trip with overnight on a boat. You are not with a group of other travelers and there is plenty of free time to organize other activities to suit your own interests. I chose to add a day at the start and end of the trip, which was facilitated by the company. My experience was a little disappointing as the food tour in Hoi An was cancelled due to heavy rain and the two-day trip to Halong Bay was cancelled due to strong winds. I also got food poisoning when I arrived in Hanoi so I had to cancel the Hanoi food tour as well. None of these events were the fault of the tour company, though be aware that any refunds you are owed are paid to you in cash (USD or VD) before you leave - they will not refund to your credit card. The accommodation in each city (I did the 4 star option) was conveniently located, comfortable and clean (Alagon D’Antique in Saigon, Le Pavillon Gallery in Hoi An and Aurora Premium in Hanoi). Transfers arrived on time and pickups from airports were smooth. Mr Brian quickly arranged alternative accommodation for one night in Hanoi after the Halong Bay tour was cancelled (Tirant Hotel - very nice!) and checked in with me throughout the tour to check all was going well. Be aware that the food tour in Saigon is on the back of a scooter. This isn’t clear in the itinerary- a slightly terrifying experience in Saigon traffic but good fun. Other activities I did which I recommend: Saigon: Girl Power Saigon by Night tour - all girl team who take you on the back of their scooters - excellent experience - some overlap with where we went on the food tour but better overall. AO show at opera house - do the VIP option for the best view. Cu Chi tunnels day trip. Hoi An: lantern making class - great wet weather option and Gioan cooking class - fantastic experience.
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Posted 4 months ago
Gut, die Mitarbeiterin am Telefon war sehr freundlich.
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Posted 4 months ago
It is so long ago that I can't remember the details, but I don't recall any problems. There is nowhere to discuss the actual tour, only the booking details. Where do I get to report on the content, leadership, etc of the tour?
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Posted 4 months ago
professional service
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Posted 5 months ago
In general, the tour permitted us to view the 3 main cities , but due to health issues, we had to pass on the walking tours of Florence and Venice. We did those on our own. Two of the 3 Hotels were great (Rome and Venice), but the Executive Hotel in Florence, we were not impressed with the room, or the front desk service, who seemed to be indifferent to us, even when asking for info. The fast train service was great, but it would have been nice to have Hotel transfer from Florence and Venice to the train station.
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Posted 5 months ago
Smooth; quick response.
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Posted 5 months ago
We were hosted in Egypt by Remon from timeless travel, he was really amazing, knowledgeable, kind and really proud of his heritage. I do feel that we had value for money with this tour, it was really busy however we really did get to experience the historical aspects of Egypt.
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Posted 1 year ago
Hi Yashika, TourRadar makes booking multi-day tours seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. We are happy to see that your adventure in Egypt with Timeless Travels has been amazing! As we are continuously wanting to improve our services, feedback for us and the 2,500+ operators we partner with is very important. If you have suggestions for optimisation, we would love to hear your input. Thank you for choosing TourRadar. The TourRadar Team
Posted 1 year ago
Tourradar wildwest with Amadeo. Tour guides Roberto and steve cirello are excellent.Drivers are good except the one who drove us to LA with sprinter on Aug.5.He was impolite, irritable, disrespectful and practically yelling at us.We are with italians and french tourists and they were not impressed. This driver is ruining your reputation. When the Italian was begging to stop by nearest starbucks coz one of them needs to use the bathroom, he said , this is not Europe.He was practically yelling at my husband when he mistakenly stopped in 4pts sherraton in culver city which we did not asked for.While in Vegas , my husband asked Roberto if we can be dropped off our hotel in LAX 4 pts sherraton in Airport BLVD.and he said no, we dont do that.To begin with, farmers market and 4 pts sherraton CULVER city are the pick and drop off venues.
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Posted 1 year ago
Hello Ofelia, We appreciate you taking the time to leave us a review about your last trip to the Wild West you went on with Amadeo. Despite your mentioned concerns with one driver, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team
Posted 1 year ago
It was so easy and convenient. But I did not notice that the operator of the package does not provide water because there was no information on how to get water during trekking. I am not sure yet if I could buy a bottle of water on the trail.
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Posted 2 years ago
When I booked this trip I particularly wanted an office in Australia. The promptness of your response to my inquiry was quick, made the deposit, and the authorization was done in minutes. No waiting time at all. Very happy indeed so far. I also liked the price as well, plus it is an Australian group of people too.
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Posted 2 years ago
There are great options to choose when considering a tour. But beware: the tours are all operated by an individual company. So, your tour could cancel at any time-as was the case w me. However, I was able to secure a new booking and transfer my insurance which otherwise would not be refunded. My greatest concern now is how quick or slow I could receive my refund. I am still waiting on confirmation for the length of time for my refund.
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Posted 2 years ago
Booking with TourRadar was a great experience for me. I love that it gives you the option to save before the booking. Also the booking procedure is easy to follow and provides with all the information you need. Customer service replied to my questions in a very clear and fast manner!
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Posted 2 years ago
Fairly straightforward process. I did get a bit lost, trying to finalise the booking. but I got there in the end. I did forget to include the promotional code when giving my payment details, but received a message confirming its inclusion after contacting the Help section. All in all, it is not difficult.
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Posted 2 years ago
Good experience. It was a little difficult searching for a tour with multiple destinations in the UK (Wales, Ireland, Scotland, and England); it took a while. Also, it was a little unclear as to exactly what time the tour started day 1 and ended on the last day in order to make the flight reservations. However, overall it was a good experience. Wide selection of tours!
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Posted 2 years ago
Travel guide most helpful.
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Posted 2 years ago
TourRadar is rated 4.6 based on 6,665 reviews