TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,733 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,733 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booked a river cruise but then was told that the tour was in german only so rebooked for a later tour. Maybe the fact that it was monolingual and not in english should have been included in the information about the tour. However TourRadar were very helpful in the rebooking and answered all questions we had swiftly and efficiently.”

Helpful Report

Posted 3 years ago

“So far, so good :-) however communication between the tour group seems to be a little confusing about the price. On the information it says the Navajo tour is included but in email communication It says the price is $70? They prices for optional tours seem to be misleading. They have been very prompt in responding to questions though and I am waiting to hear back :-). Be advised to also check on any change to pick up location at the start of the tour. I’ve been very pleased overall but of course some answers have been a little confusing. To avoid misunderstandings, do your homework and ask questions. I’m thinking this is going to be a great tour. Will provide more feedback as I go along!”

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Posted 3 years ago

“Booked this tour online, nice and simple”

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Posted 3 years ago

“Great back and forth through the messaging app! Only bummer was no options on the travel insurance for "cancel for any reason".”

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Posted 3 years ago

“Super easy with PayPal checkout”

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Posted 3 years ago

“The experience was good However I paid a deposit and then was meant to be paying fortnightly to pay off the trip that hasn’t happened going I’m still in the system For the dates I’ve requested”

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Posted 3 years ago

“I would give Tour Radar the highest ratings possible except for one thing--I haven't received nor been told how I will receive travel documents or where they will come from.”

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Posted 3 years ago

“Easy so far. Had a query re: final price and UK 0800 number sorted it out in minutes. 🤞”

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Posted 3 years ago

“the only thing I did not like was the waiting for conformation.....”

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Posted 3 years ago

“I take three calls with a wait of up to 4 hours, but in the end I was able to speak with Racquel in Australia and with her I was able to make my reservation, extremely difficult to connect with you.”

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Posted 3 years ago

“there was some confusion about needing the ID form name and they were helpful is getting that issue salved”

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Posted 3 years ago

“smooth booking process. I referred a friend and received some travel credits!”

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Posted 3 years ago

“The person was very helpful”

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Posted 3 years ago

“If l get to go wonderful”

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Posted 3 years ago

“Tour Radar confirms the tour but later the agency didn't confirm even giving date flexibility. Happily I didn't buy the flights. Tours should never been confirmed without having the real confirmation from the travel agency. The refund was quick and efficient”

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Posted 3 years ago

Hello Antonio, Thank you very much for taking the time to leave a review! After taking a look at your booking, we can see that it was confirmed. However, your tour was not a Guaranteed Departure, as there were not enough travelers booked on the departure date. As your dates were not flexible, the tour operator offered you a full refund which we can see has been issued. We are sorry to see that your tour was not a Guaranteed Departure, however, we are in the process of finding you an alternative tour! Again, thank you for taking the time to leave a review. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“This is the 5th time I book with tourradar and I couldn't be happier. The information is clear and they are always willing to help you with any doubts. Plus you have an easy way to reach the tour companies if you have any question about the tour.”

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Posted 3 years ago

“I had a small problem with a discount issue, but TR's customer service rep was extremely helpful to me in resolving it. She was very informative and courteous, quickly helping me to finish my booking. I could not have asked for more.”

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Posted 3 years ago

“Great price! (45% off for 4th July sale), and easy booking process.”

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Posted 3 years ago

“did not get response from chat or question requests”

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Posted 3 years ago

“While on the Tour Radar website I was offered a new customer discount (the discounted priced appeared on the right of the screen) but when actually paid it didn't effect. After conversations with Tour Radar, there seems no explanation for that offer (likely a problem with the search engine), nonetheless, they applied a 3% promo code and made a refund accordingly.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,733 reviews