TourRadar Reviews

4.6 Rating 6,692 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,692 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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I use TR a lot. They are responsive and easy to work with.
Helpful Report
Posted 3 years ago
I contacted " Joe " in Vienna who booked the tour " 10 day Ancient Egypt tour. He promised that he would email me information on travel insurance and the cancellation policy in 10 minutes. I am still waiting 24 hours later. Alan Stewart Joe followed thru today. I am very pleased.
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Posted 3 years ago
There is a bewildering amount of information to get onto that website, and because I booked two trips, it was rather confusing to make sure I gave all the correct information to both. Your agents, however, were very responsive and I think I got everything completed the way it needed to be.
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Posted 3 years ago
My booking representative was very helpful in making sure all my requests were promptly filled. However, due to time differences (6 hours) between Denver and Iceland negotiations took longer than expected. I would have found it more helpful to speak via telephone to get the answers to my questions. The direct contact phone numbers were not immediately visible on the initial pages I found for iceland.
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Posted 3 years ago
I need to know where and the time we are meeting the tour. I’ve asked before
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Posted 3 years ago
Hi Susan, Thanks for booking with TourRadar and for leaving us a review! Your question has been forwarded to the operator of your tour through your personalised booking page, and you should receive a response within 2 business days with all the information you require. Have an amazing time on tour in September! Best regards The TourRadar Team
Posted 3 years ago
Tour radar's customer service is great but some of the tour companies that tour radar deals with, have very strict policies with refunds, even if you change your mind same day.
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Posted 3 years ago
easy communication and good follow up
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Posted 3 years ago
Good communication and feedback on questions. Great selection of tours
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Posted 3 years ago
We had a wonderful tour in Italy Letizia was terrific
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Posted 3 years ago
I found them very quick to reply and very thorough. I would recommend this company for their efficiency. The tour sounds amazing hope it is as good a it sounds
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Posted 3 years ago
So far so good. We were able to trade several messages with Dilimar, and narrow down to the specifics we wanted for our trip. Looking forward to seeing all the things we agreed to come to reality!
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Posted 3 years ago
Overall it was easy to book the trip. I didn’t get an email verification. That would be nice.
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Posted 3 years ago
am very pleased with TourRadar
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Posted 3 years ago
Hi there, We really appreciate your review and feedback within, although we're saddened to know you experienced difficulties when booking. Our Customer Relations Team will reach out to you directly, so we can further understand any issues that occurred and make sure we get this resolved for you as soon as we can. Best regards The TourRadar Team
Posted 3 years ago
No problem
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Posted 3 years ago
I am very satisfied with the service
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Posted 3 years ago
Booking can be done safely online or by phone if you prefer. We used both methods & found our person very patient & helpful while we worked through the booking details.
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Posted 3 years ago
Very helpful
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Posted 3 years ago
Very responsive with questions. Very easy
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Posted 3 years ago
Very easy to book. The only reason that I didn't give 5 stars was because I had sent in an enquiry and didn't hear back. The other questions I had were answered promptly.
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Posted 3 years ago
Alana was great but the wait time to speak to her was over 30min. Too long?
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Posted 3 years ago
Hey Patricia, Thank you very much for taking the time to leave a review. We are happy to hear that Alana was able to assist you! Travelers are getting more and more excited to travel! Because of this, we are experiencing a high number of calls. Having said that, we are available via telephone 24/7. So do not be afraid to give us a ring outside of the "normal" 9am-5pm business hours! Kind Regards, The TourRadar Team
Posted 3 years ago
TourRadar is rated 4.6 based on 6,692 reviews