TourRadar Reviews

4.6 Rating 6,606 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,606 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read TourRadar Reviews

About TourRadar:

TourRadar is the world’s first Adventure Booking Platform, where you can effortlessly book private, group and tailor-made multi-day organised adventures in 160+ countries around the world.

Traditionally, booking an organised adventure was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry.

In 2021, TourRadar further revolutionised the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organised tours through one platform.

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TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
TourRadar 5 star review on 9th November 2022
Sally I
44
Anonymous
Anonymous  // 01/01/2019
Alana was great but the wait time to speak to her was over 30min. Too long?
Helpful Report
Posted 1 year ago
Hey Patricia, Thank you very much for taking the time to leave a review. We are happy to hear that Alana was able to assist you! Travelers are getting more and more excited to travel! Because of this, we are experiencing a high number of calls. Having said that, we are available via telephone 24/7. So do not be afraid to give us a ring outside of the "normal" 9am-5pm business hours! Kind Regards, The TourRadar Team
Posted 1 year ago
Well designed site; easy to navigate; lots of travel alternatives; clear and well~written descriptions.
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Posted 1 year ago
RAPIDE, SIMPLE, CLAIR
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Posted 1 year ago
I wish the agent knew more specific info on the trip rather than just passing along my questions.
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Posted 1 year ago
Hello Kenneth, Thank you very much for taking the time to leave a review as well as for booking your first tour with us here at TourRadar! Our Customer Support team is here 24/7 to make sure all questions you have before and after booking are answered! When it comes to very specific questions that we do not know the answer to on the spot, there is no doubt that we can find them for you! In this case, it does look like the tour operator was able to get back to you with the answers via email in just under 10 minutes! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team
Posted 1 year ago
I would like to see the booking online a little easier.
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Posted 2 years ago
Hi James, Thank you for your positive feedback. As a company made by travellers, for travellers, TourRadar is always keen to hear from our customers, as your feedback is vital for our continuous improvement! As such, a member of our customer support team will reach out directly, as we would love to connect with you in order to know more! We thank you again for your valuable feedback, and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team
Posted 2 years ago
Took a long time (7 days) to get a booking confirmed. Vendor was very slow which was the problem. The vendor did not improve their standing when we arrived and they struggled to find our booking details. No fault of Tourradar. Problem with AATKings.
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Posted 2 years ago
Hey Richard, Thank you for taking the time to leave a review regarding your booking experience. After taking a look into your booking, we can see that the hotels for your tour were 'On Request'. This means that the local operations team had to reach out to each hotel to make sure they were available. Saying this, we are glad to see that the tour was able to be 100% confirmed for you! You have booked an amazing tour and there is no doubt that you will have a great time while on tour! Kind Regards, The TourRadar Team
Posted 2 years ago
My contact is Patricia. She is very informed an pleasant to communicate with. All my questions, so far, have been answered. We have communicated both by phone and internet. Patricia is very pleasant to communicate with on the phone. Looking forward to learning more about our planned trip as the weeks go on.
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Posted 2 years ago
Hi David, Thank you for your kind words about Patricia, we will be sure to pass these along to her. We love to hear that you have been able to take advantage of the many communication channels that we have. We look forward to assisting you with your trip! Thanks for taking the time to leave this review, - The TourRadar Team.
Posted 2 years ago
They were prompt in answering the phone as well very professional to talk to
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Posted 2 years ago
I have used TourRadar as my booking agent perhaps a dozen times and I've yet to be disappointed.
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Posted 2 years ago
Hi Raymond, It's lovely to receive this great feedback from a loyal customer, thank you! As the biggest online marketplace for multi-day tours, we are confident that even for the most avid traveller like yourself, you will always be able to find your next adventure through TourRadar - we can't wait to assist you again then! Best regards The TourRadar Team
Posted 2 years ago
Tour radar makes it easy and entertaining to search for and compare many touring opportunities. The booking process is easy, with direct contact with the tour operator. Tourradar answers all questions quickly and is available to assist in the process.
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Posted 2 years ago
Thank you customer representative, Taylor for prompt response and resolving my problem with the booking of the tour
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Posted 2 years ago
Hi Lyubov, Thank you for your review! TourRadar pride ourselves on our level of service, so it's great to hear Taylor was able to promptly work through the steps involved to get you rebooked on a new tour! We wouldn't expect anything less. We look forward to assisting you again in the future! Best regards The TourRadar Team
Posted 2 years ago
It took a while to get a response as I had queries about my booking. Once Joe became involved it was 5* all the way as he was proactive and extremely helpful. Due to the delay in responding to my emails - pre-Joe I have to knock off a star.
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Posted 2 years ago
Hey Noel, Thank you for your review! We recognize that response times have been affected by the current global situation and sincerely appreciate your understanding during this time. We're pleased to hear that Joe has been proactive and helpful and we will strive to continue delivering that 5-star experience. Please never hesitate to reach out to us if you have any further questions, we are available 24/7 and always delighted to assist! Kind regards, The TourRadar Team
Posted 2 years ago
Excellently
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Posted 2 years ago
would you please send me my confirmation again for Oct 6 to cairo and river cruise. I cancelled it out on my computer
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Posted 2 years ago
Hi Sylvia, Thanks for choosing TourRadar to book your tour to Egypt! We have resent the information through to you from your booking page. If you ever need any assistance from the TourRadar team we are available 24/7 over the phone and live chat and are always happy to help. All the best The TourRadar Team
Posted 2 years ago
TourRadar was most helpful in obtaining cooperation from Truly Egypt tours. Do not hesitate to book through them as they were most attentive in sorting out an issue.
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Posted 2 years ago
Hi Sandra, Thanks for reaching out with this feedback about your booking experience. Our team is currently looking into this for you and will contact you directly through your booking page with more details. Best regards The TourRadar Team
Posted 2 years ago
Signing up for the tour was super easy. I am not a super savvy computer person and I did the entire booking for two people on my phone within five minutes.
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Posted 2 years ago
Hey Stacey, Thank you for taking the time to leave a review! Here at TourRadar, we thrive on feedback as it helps us to make booking tours easy! After taking a look into your booking, it does not seem as though the booking was made via the referral link. When it comes to referrals, travelers must click on the referral link and make the booking from here. This is because the referral is tied to the URL, which should look something like this: "www.tourradar.com/invite/abcdefg" Having said this, we have reached out to you directly via your booking page. Be sure to take a look at the "TourRadar Saving" area of the booking and we are sure you will be pleased! Again, we truly thank you for your wonderful feedback and we have no doubt that you’ll have a great time on your tour. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team
Posted 2 years ago
quick quick quick quick quick quick quick quick quick quick quick quick quick
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Posted 2 years ago
Once you get thru busy signals every thing goes smooth
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Posted 2 years ago
Hi Carl, Thank you for your review. We are very happy everything went smoothly once you were able to get through to an agent! If ever there is difficulty getting through, we advise customers to utilize our online chat function or contact us via email. Alternatively, if we are ever exceptionally busy and happen to miss a call, we will always return them! We're always here to help 24/7 and aim to respond as quickly as possible. We hope you have an amazing trip when the time comes and thank you for booking with TourRadar! Kindest Regards, The TourRadar Team
Posted 2 years ago
After two false starts- this isn’t a short review!! I booked on the website with the date I wanted. The site was showing vacancies on that date. I entered all my details and paid the required deposit. A message said I would be notified within 48 hrs if my booking was successful. 5 days later I was told there no vacancies on that date. Back to the site. I chose the next suitable date showing vacancies. And again I was informed there were no vacancies on that date. I was getting annoyed that the website continued to advertise dates that were obviously not available. I finally rang, spoke to a very helpful staff member (Clair?) who told me which dates actually had vacancies. So third time lucky- we’ve got our trip. A big query- why is the deposit $400/p.p for a reservation in May when it was $250/p.p.a? I paid each time so I’m quite aware of the difference. The cost p.p hadn’t changed.
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Posted 2 years ago
Hi Marjorie, Thank you so much for your review. We are happy to hear our customer support team was able to assist you further with any hiccups you experienced on your first two bookings. However, the tour operator may not be able to confirm your booking due to varying factors, such as availability with suppliers. They keep the tour listed if for any reason a space may become available and they are able to confirm; such as a cancellation, or sudden availability with suppliers. Additionally, when a booking is 'on-request' it can sometimes take up-to 4-5 business days for the operator to confirm availability on all components of the tour. As your new booking is with a different tour operator, deposit amounts may vary, which explains the difference in the amounts paid. We will have a member of our Customer Relations team reach out personally on a call to assist you further and provide some more clarity around the situation. We sincerely thank you for your feedback. Kindest Regards, The TourRadar Team
Posted 2 years ago
Process is very easy, quick and love the live chat box to answer questions. Received instant contact and full confirmation within 12 hours. Seamless as always.
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Posted 2 years ago
TourRadar is rated 4.6 based on 6,606 reviews