TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
Tour radar makes it easy and entertaining to search for and compare many touring opportunities. The booking process is easy, with direct contact with the tour operator. Tourradar answers all questions quickly and is available to assist in the process.
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Posted 3 years ago
Thank you customer representative, Taylor for prompt response and resolving my problem with the booking of the tour
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Posted 3 years ago
Hi Lyubov, Thank you for your review! TourRadar pride ourselves on our level of service, so it's great to hear Taylor was able to promptly work through the steps involved to get you rebooked on a new tour! We wouldn't expect anything less. We look forward to assisting you again in the future! Best regards The TourRadar Team
Posted 3 years ago
It took a while to get a response as I had queries about my booking. Once Joe became involved it was 5* all the way as he was proactive and extremely helpful. Due to the delay in responding to my emails - pre-Joe I have to knock off a star.
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Posted 3 years ago
Hey Noel, Thank you for your review! We recognize that response times have been affected by the current global situation and sincerely appreciate your understanding during this time. We're pleased to hear that Joe has been proactive and helpful and we will strive to continue delivering that 5-star experience. Please never hesitate to reach out to us if you have any further questions, we are available 24/7 and always delighted to assist! Kind regards, The TourRadar Team
Posted 3 years ago
Excellently
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Posted 3 years ago
would you please send me my confirmation again for Oct 6 to cairo and river cruise. I cancelled it out on my computer
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Posted 3 years ago
Hi Sylvia, Thanks for choosing TourRadar to book your tour to Egypt! We have resent the information through to you from your booking page. If you ever need any assistance from the TourRadar team we are available 24/7 over the phone and live chat and are always happy to help. All the best The TourRadar Team
Posted 3 years ago
TourRadar was most helpful in obtaining cooperation from Truly Egypt tours. Do not hesitate to book through them as they were most attentive in sorting out an issue.
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Posted 3 years ago
Hi Sandra, Thanks for reaching out with this feedback about your booking experience. Our team is currently looking into this for you and will contact you directly through your booking page with more details. Best regards The TourRadar Team
Posted 3 years ago
Signing up for the tour was super easy. I am not a super savvy computer person and I did the entire booking for two people on my phone within five minutes.
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Posted 3 years ago
Hey Stacey, Thank you for taking the time to leave a review! Here at TourRadar, we thrive on feedback as it helps us to make booking tours easy! After taking a look into your booking, it does not seem as though the booking was made via the referral link. When it comes to referrals, travelers must click on the referral link and make the booking from here. This is because the referral is tied to the URL, which should look something like this: "www.tourradar.com/invite/abcdefg" Having said this, we have reached out to you directly via your booking page. Be sure to take a look at the "TourRadar Saving" area of the booking and we are sure you will be pleased! Again, we truly thank you for your wonderful feedback and we have no doubt that you’ll have a great time on your tour. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team
Posted 3 years ago
quick quick quick quick quick quick quick quick quick quick quick quick quick
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Posted 3 years ago
Once you get thru busy signals every thing goes smooth
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Posted 3 years ago
Hi Carl, Thank you for your review. We are very happy everything went smoothly once you were able to get through to an agent! If ever there is difficulty getting through, we advise customers to utilize our online chat function or contact us via email. Alternatively, if we are ever exceptionally busy and happen to miss a call, we will always return them! We're always here to help 24/7 and aim to respond as quickly as possible. We hope you have an amazing trip when the time comes and thank you for booking with TourRadar! Kindest Regards, The TourRadar Team
Posted 3 years ago
After two false starts- this isn’t a short review!! I booked on the website with the date I wanted. The site was showing vacancies on that date. I entered all my details and paid the required deposit. A message said I would be notified within 48 hrs if my booking was successful. 5 days later I was told there no vacancies on that date. Back to the site. I chose the next suitable date showing vacancies. And again I was informed there were no vacancies on that date. I was getting annoyed that the website continued to advertise dates that were obviously not available. I finally rang, spoke to a very helpful staff member (Clair?) who told me which dates actually had vacancies. So third time lucky- we’ve got our trip. A big query- why is the deposit $400/p.p for a reservation in May when it was $250/p.p.a? I paid each time so I’m quite aware of the difference. The cost p.p hadn’t changed.
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Posted 3 years ago
Hi Marjorie, Thank you so much for your review. We are happy to hear our customer support team was able to assist you further with any hiccups you experienced on your first two bookings. However, the tour operator may not be able to confirm your booking due to varying factors, such as availability with suppliers. They keep the tour listed if for any reason a space may become available and they are able to confirm; such as a cancellation, or sudden availability with suppliers. Additionally, when a booking is 'on-request' it can sometimes take up-to 4-5 business days for the operator to confirm availability on all components of the tour. As your new booking is with a different tour operator, deposit amounts may vary, which explains the difference in the amounts paid. We will have a member of our Customer Relations team reach out personally on a call to assist you further and provide some more clarity around the situation. We sincerely thank you for your feedback. Kindest Regards, The TourRadar Team
Posted 3 years ago
Process is very easy, quick and love the live chat box to answer questions. Received instant contact and full confirmation within 12 hours. Seamless as always.
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Posted 3 years ago
Very easy to book vacation online. Only reason I didn't put 5 stars was that the itinerary didn't have times for arrival & return.
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Posted 3 years ago
Hi Tina, Thank you for your positive review. We really appreciate the time you have taken to leave us with this feedback. We love to hear that our travelers find the site as easy to use as we do! On the first and last day of your tour, you are free to arrive or depart anytime. We'll review this to determine if any further details can be added. Our Travel Experts are available over the phone or live chat 24/7 to answer any questions for future bookings should you have them! Have an amazing time on tour! The TourRadar Team
Posted 3 years ago
I didn’t understand that Tourradar is a listing site for tour operators ... much like Travelocity or Expedia for hotel booking. They did facilitate the interaction with the tour company and kept me informed of where I was in the booking process.
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Posted 3 years ago
Hi Deborah, Thank you for taking the time to leave us with this review. Thats right, we are an online marketplace for multi day tours and work with over 2,500 different tour operators world wide. TourRadar will continue to facilitate the conversation between yourself and your tour operator to ensure a seamless booking experience throughout. Many thanks, The TourRadar Team.
Posted 3 years ago
Very helpful
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Posted 3 years ago
Wonderful experience on Tour Radar. Easy to navigate and options galore!
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Posted 3 years ago
The Tourradar website is well designed and was easy to use for the booking. However, I then received an avalanche of emails from both Tourradar and the tour operator Globus with no apparent co-ordination between the two, creating a lot of unnecessary and confusing admin. I have since received a personal phone call explaining the nature of the glitch and how it would be put right in the future, so clearly Tourradar is keen to monitor and improve its customers' experience.
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Posted 3 years ago
Hello June, It was a pleasure speaking to you earlier! I wanted to thank you again for taking the time to leave a review. As we went over during our conversation, currently, the link to the MyGlobus portal is only used for bookings made from North America. However, we make sure that all your details are provided to Globus directly. We are glad that we were able to sort this matter out and better explain what exactly happened. Again, we truly thank you for your wonderful feedback and we have no doubt you’ll have a great time on your tour. Remember, f there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team
Posted 3 years ago
All Tour Radar reps were responsive and easily reachable. Some questions I had to ask more than once, but that was due to the tour operator missing the questions, so no fault of Tour Radar. The online portal was easy to use to complete my booming. Would recommend.
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Posted 3 years ago
Excellent, Easy, Simple, Great Customer service
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Posted 3 years ago
There was a lot of selection of tours to Egypt at Tourradar in terms of tours to choose from. However, there were some difficult to understand choices of "extras" that I had to figure out before final booking. For example, did I want to pay extra for a "sleeper" train to Aswan from Cairo and back? Well, if I don't what is the alternative? The website said transportation was included. There was no explanation. But after some looking things up, I was able to finish the booking.
Helpful Report
Posted 3 years ago
Hi Benjamin, Thank you for your feedback! With a wide selection of over 250 tours in Egypt, we’re happy to know you were able to find the best one for you! Here at TourRadar, we’re always keen to hear from our customers, as your feedback is vital for improvements! As such, we have submitted your feedback to the tour operator, so they may make this content readily available. Additionally, tour details are updated and supplied on our platform by each tour operator, and necessary information will be listed under the 'Tour Itinerary' or the ‘What’s Included’ sections. If further information is required, simply select the "Ask a question" button on the right-hand side of any tour page to launch a formal enquiry. Alternatively, our 24/7 Customer Support Team will happily follow up with a tour operator in order for them to supply or update their information if required. We thank you again for your valuable feedback and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team
Posted 3 years ago
To date, my experience with Tourradar has been very limited. Taylor was very helpful and considerate. The only "down-side" to my booking is that Tourradar does not accept Discover Credit Cards. That is so 20th century - please, correct that flaw.
Helpful Report
Posted 3 years ago
Hi Vicki, We’re delighted to hear that Taylor was able to assist you in getting your next adventure secured! We thank you for your feedback regarding Discover Credit Cards - we have referred this to the appropriate team. While we do not currently offer this form of payment we are glad to see that you were able to book your tour using one of our many other payment options. Thank you for this feedback and we look forward to assisting you up until your tour departure! Many thanks, The TourRadar Team.
Posted 3 years ago
TourRadar is rated 4.6 based on 6,665 reviews