TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,863 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,863 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“I am trying to book a tour through Tour Rader. I have contacted about 6 tour companies on the list and not one company has got in touch with me. I have made two or 3 attempts. What is wrong.”

Helpful Report

Posted 4 years ago

Hi there, We are happy to see you are interested in booking a tour through us but are sorry to see you encountering issues in doing so. As soon as you have found some particular tours to your liking, you can contact the tour operator directly, by clicking "Ask A Question" right below the photos. This way you get the most detailed information and answers, to open questions that may arise. Please bear in mind that due to different time zones, the operator might not get back to you immediately, and we kindly ask for patience for at least one business day. Our Vienna, Toronto, and Brisbane - TourRadar teams are organised in a way to cover support to customers 24/7 anywhere in the world. Our travel experts offer exceptional service, while providing an unbiased comparison of tours based on both personal and past customer experiences. We're available to answer any questions or concerns via online chat, phone or email, always happy to help: https://www.tourradar.com/contact Looking forward to hearing from you! The TourRadar Team

Posted 3 years ago

“It is a little confusing whether a person is dealing with tour radar or ymt vacations”

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Posted 4 years ago

Hi Peggy, TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If you have any open questions, please don´t hesitate in reaching out to us! The TourRadar Team

Posted 3 years ago

“Easy to book”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review, it's great to see you found it easy to book with TourRadar! We would love to learn more about your review rating, so will reach out to you directly to discuss any feedback you may have. Best regards The TourRadar Team

Posted 4 years ago

“I have not been on the tour yet, I have merely booked the tour. We have not heard from anyone regarding the tour. It would be nice to be provided with more details.”

Helpful Report

Posted 4 years ago

“I tried the chat line and Matthew could not even find the trip I wanted to book. Could not keep straight it was a 9 day trip. Asked if it 9 or 11 days. It was 9 days for 11 destinations. Finaly said no trip listed for date I requested even when I sent the link. Got a phone number from him which amazingly actully worked. Phoned and got Rufus who was helpful and was able to make my booking, answer questions and all is good. Forget the chat line.”

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Posted 4 years ago

“We booked on a Friday afternoon and had to wait until Monday midday to find out if booking was confirmed. We had difficulty booking the trip insurance and made three calls to customer service before the issue was resolved. Customer service agents were all very kind but ultimately the last one was able to resolve the issue. We booked at the last minute as our original tour company canceled our trip at the 11th hour!”

Helpful Report

Posted 4 years ago

“Just OK - Nothing really stood out”

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Posted 4 years ago

“Michaela was amazing in helping me”

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Posted 4 years ago

“very complicated booking feel”

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Posted 4 years ago

“I've been on other tours and the information given and collected at booking was very limited. Felt the cancellation information should have been stressed, not on another page. Does not feel like the concierge service other tour operators provide but hopefully that changes from here on out.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for getting in touch with us here at TourRadar to share your valuable feedback regarding your booking experience. A member of our team has reached out to you directly to gather more insight and to answer any further questions you may have. We will remain here before, during and after your tour for any assistance you may need, and wish you the happiest of travels on your adventure. Kind regards, The TourRadar Team

Posted 4 years ago

“Not a lot of photos, no maps of the trekking portion of the trip. Any questions I asked were quickly answered. The site is easy to navigate through and info is easy to find. Overall, it was an easy experience. 🙂”

Helpful Report

Posted 4 years ago

“I felt like Tour radar did not know enough about the details of my tour and had to defer to the operator”

Helpful Report

Posted 4 years ago

Hi Andre, Thanks for your review and feedback! Whilst our travel experts are available 24/7 to answer most queries about the thousands of adventures available on our site, some of the more specific questions do need to be directed to the tour operator as they are responsible for organising the trip. TourRadar allows all travellers to connect with the tour operators through our platform by using the 'Ask A Question' button on any tour page. Feel free to reach out to us anytime if we can assist you further! Best regards The TourRadar Team

Posted 4 years ago

“TourRadar is convenient to see different tours in one place, similar like Viator or Trip Advisor. But the Tour prices are cheaper on the Tour company’s site directly. So its just better to buy directly from the Tour Company. Dont see why purchase from Tour Radar for additional charge. Tour radar won’t match the price. Its great to review different tours, but go to the tour company site directly to make the booking. Cheaper and convenient to work with tour company in the future”

Helpful Report

Posted 4 years ago

“First it was not clear how to find the booking button, because this was not always shown and then three working credit cards were not accepted and paying has to be done on an other canal.”

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Posted 4 years ago

“The prices seem to be good and it is fairly easy to order a tour, but you can't compare tour side by side and when you purchase a tour you don't get a notice from TourRadar and the tour that we bought hasn't shown up in TourRadar. A bit disappointing if you ask me.”

Helpful Report

Posted 4 years ago

Hey Todd, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. After taking a look at your booking page, I was able to see your booking confirmation and messages from the tour operator. Be sure to log into your account to view all your booking details! We would love to help you compare tours! Our Customer Service Agents are available 24/7 via Live Chat, Email and Telephone to help you compare and find the best tour! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available 24/7. Best regards, Joe TourRadar

Posted 4 years ago

“The tour said accommodations were included...but when I signed in, there was additional cost for hotel. I ended up booking different tour. And, I assume, the tour for this was fixed.”

Helpful Report

Posted 4 years ago

Hello There, Thank you very much for taking the time to leave a review! After taking a look at your booking, we can see there was an issue when selecting the accommodation in the "Book Now" section. We are currently working on this matter and the tour page will be updated shortly. We thank you for bringing this to our attention and, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“Ich hatte von TourRadar bisher noch nichts gehört, fand jedoch die Buchung sehr einfach, dass einzige Problem bestand nur darin das ich mich mit dem Englisch etwas schwer habe und immer dem Übersetzer mit einschalten muss.”

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Posted 4 years ago

Hallo Marcella, Vielen Dank für Ihr Feedback und Ihre Zeit. Einer unserer deutschsprachigen Mitarbeiter hat sich bei Fragen direkt mit Ihnen in Verbindung gesetzt. Wir wissen, dass Sie eine tolle Zeit auf Tour haben werden und bleiben für weitere Fragen hier! Mit freundlichen Grüßen, Das TourRadar-Team

Posted 4 years ago

“You have a glitch in your website that screws up booking after you put a hold on things. Lots of passing the buck on responsibilities took place w this booking and I did your peoples job and gaps which resulted in a ton of stress. I am a seasoned traveler and usually plan all my own holidays and only supplement tours here and there but I know how things are supposed to work as I did over 10 trips via agencies when younger. I will chalk this up to the pandemic.”

Helpful Report

Posted 4 years ago

Hello there, Thank you very much for taking the time to leave a review. We have taken a look into your booking and can see where the confusion has stemmed from. You booked your tour with TourRadar and then directly with the tour operator. This created a double booking. You were then in touch with TourRadar and the tour operator separately, which is why the communication was complicated. However, we have sorted out your booking for you, and you now only have one confirmed booking. We are glad that our Customer Service team was able to assist you! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“Having trouble finding it inery & insurance”

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Posted 5 years ago

“Booking was easy. Paying was mega difficult. In the end I had to go to my bank and have them do it for me.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,863 reviews