TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,797 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,797 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Payment does not show amount in home currency Bad exchange rate used”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave us a review! Here at TourRadar, we pride ourselves on no booking fees and also try to do everything we can to help minimise any fees our customers might incur from their banks. One of the ways we do this is by charging customers in their local currency where possible - We set up bookings in some of the most widely used currencies in the travel industry including USD, AUD, NZD, CAD, GPB, EUR, and INR. From our understanding, banks usually charge customers an exchange rate for purchases in a foreign currency. It seems your bank provided a less-than-ideal exchange rate since your account was not one of the six currencies mentioned above. We will be reaching out to you shortly to see if we can possibly help with this and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 6 years ago

“Replies to my questions were quick and friendly. However my questions were not answered completely and to my satisfaction. I was bounced from one agent to another and asked several times which tour I was interested in when I had clearly stated it at least twice earlier in our communications, which apparently had not been read. Frustrated, I booked my tour without adequate information, with the hope that the tour provider, Stray, will do a better job.”

Helpful Report

Posted 6 years ago

Hi Erling, We thank you for your feedback. While we are happy to hear that our replies were quick and friendly, we do regret that you felt we were unable to provide satisfactory answers to your questions. At TourRadar, our staff work together as a team and while you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them are here to assist you. Further to this Travellers can reach out on various different mediums before making a booking and our agents may need to ask a few questions in order to better assist a customer. However, having looked into your file, we are glad to see that one of our Travel Experts, along with the Tour Operator, provided a detailed response to your questions, and your booking has since been confirmed! With all this said, we will endeavor to have a member of our customer support team follow up with you personally to ensure that you are all prepared for your upcoming adventure! Kind Regards, The TourRadar Team

Posted 6 years ago

“After receipt of payment no further communication has been received, why the delay?”

Helpful Report

Posted 6 years ago

Hi Bharat, Thank you very much for taking the time to leave a review with us. We can see that the operator of your tour got in contact to confirm your booking within a few hours of your request being lodged in our system. A member of our team will be in contact with you to confirm your email address to ensure that all of our emails reach you. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 6 years ago

“Its easy friendly and fast to book any tour. Even after booking customer care response is excellent”

Helpful Report

Posted 6 years ago

Thanks for your feedback Ashwin, If you have any further feedback, we'd love to hear it! Feel free to get in touch directly via phone, email or online chat. Happy Travels, The TourRadar Team

Posted 6 years ago

“When I booked this trip I was on CashRewards.com.au and got to the link believing I was on the Australian website as address came up as Brisbane. It was attractive as it was discounted and got cash back. It was only after I booked that I queried the currency as nothing on the site mentioned currency only came up as $2550 which was the approximate tour price out of Australia without single supplement which I though was the discount. I had spoken to Brisbane office about this tour early Sept so was aware of the cost. When I got an email stating cost was USD I was shocked as there was no indication I was on a US pricing site. When converted the difference between US cost and AUD cost was $322 for a single - this is unacceptable. I have spoken to Vicki in your AUS office and she is seeing if we can have this changed to an AUD booking. Fingers crossed but would think twice before using this site again in case same happened.”

Helpful Report

Posted 6 years ago

Hi Lyn, Thank you for taking the time to review TourRadar. We value you as a customer and appreciate your feedback. TourRadar is an online booking platform for multiday group tours across the globe. We allow passengers to book tours in seven different currencies, which is just one bonus of choosing TourRadar. The price shown on the tour page is reflective of where the passenger is located. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available departure dates and their corresponding prices. The currency code (USD) is displayed next to the price on the booking page whilst placing and confirming a booking. Please note, TourRadar is not familiar with, nor has any affiliation with CashRewards.com.au. We are not able to advise of pricing or links provided from this website. A customer support team member is currently looking into changing your booking into your preferred currency (AUD). We will directly contact you with an update and more details. We look forward to continuing to assisting you with your booking and travel plans. Thank you for choosing TourRadar. Kind Regards, The TourRadar Team

Posted 6 years ago

“I was very disappointed about every time I ask to book a cruise under the discounted price that was published I was later told after three tries that the price was incorrect and $3000 more. I later found another trip of similar description but lot less reviews and within my price range so I hope it works out.”

Helpful Report

Posted 6 years ago

Hello Linda, Thank you for your message, and your valued feedback. We can see that a Customer Relations agent has since reached out to you directly. Again, we are sorry to hear of your disappointment with the Intrepid promotion only being available on specific departure dates. Here at TourRadar, pricing transparency is very important to us. We work very closely with our operating partners to make sure the pricing is reflected on our site correctly. We have no doubt that you’ll have a great time on your cruise and remember, if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 6 years ago

“Poor experience so far, questions answered in brief. Can't work out how to book shore excursions, or what is available.”

Helpful Report

Posted 6 years ago

Hello Jason, Thank you very much for your review. We have had a look into your booking and it seems as though one of our Cruise Experts has since reached out to you to help you book those onshore excursions. Please feel free to reach out to us at any time. Our Specialised Cruise team is available 24/7 and look forward to assisting you in all your cruise needs. Kind regards, The TourRadar Team

Posted 6 years ago

“The three representatives I talked with were not listening to my questions. Often times we were Conversing at the same time. I also asked them to send me the brochure that lists the places and prices of any additional side tours. So far I have not received this info either by email or text after 3 separate calls. The first one came thru in “spam” and I could not open the brochure. I requested another form of communication and have had no luck receiving the desired info.”

Helpful Report

Posted 6 years ago

“I booked a trip for April 2020. I was allowed the select the date in April 2020 that I wanted. The price was quoted and I required a single person supplement. A deposit was frozen from my credit card on confirmation of my request. I was then told by the tour operator that the price was not valid as the prices advertised was the 2019 prices. The price for the tour was to increase by 10 to 15% and the single person supplement was to increase by $80. I was then later told that they could not find appropriate single accommodation for two nights and I was quoted a further increase of $55. What a rip-off! The advertised price should be the price I pay - that is based on existing consumer law. This has been a terrible experience and one that I will tell all my friends about.”

Helpful Report

Posted 6 years ago

“24 hours later and am I on the tour? Who knows? No confirmation”

Helpful Report

Posted 6 years ago

Hello Maureen, Thanks for reaching out! The great news is that your booking was confirmed yesterday, though we noticed there was a block in place, stopping emails from getting through to your inbox. We've already fixed this email issue and will get in touch with you directly to answer any further questions you might have. Happy Travels! The TourRadar Team

Posted 6 years ago

“Didn’t get to see Paris, very disappointed. Guide didn’t care, no vegetarian food, all they serve bread , ham& cheese. I am vegan , Tour Radar didn’t deliver what they promise. Will not recommend anyone”

Helpful Report

Posted 6 years ago

Hello Krishan, We're sorry to hear your touring experience did not meet your expectations. As your booking agent, we have a dedicated Customer Relations team who are available to facilitate the submission of a formal complaint to the Operator of your tour, assisting in any way we can to reach a fair and unbiased resolution between yourself and the tour operator. We recommend you take advantage of this service we provide, by getting in contact with our team to outline your on tour issues in more detail, so we can be in the best position to help. We'll reach out to you directly to discuss your on tour issues further. Best Regards, The TourRadar Team

Posted 6 years ago

“A lot of missing information on website, such as what time to arrive, depart, where to meet, airport transfers. How can you book flights and know what you are doing and spending without this information ?”

Helpful Report

Posted 6 years ago

Hi there, Thank you for reviewing TourRadar's customer service experience. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary and the tour inclusions. We can see when you requested a free quote we sent you the detailed trip notes, which also includes details of the itinerary and inclusions for the tour. The trip notes have a 'joining instructions' section with details of the arrival and departure times. If you wish to confirm further details you can reach out to our dedicated Customer Support Team who are available 24/7 via phone, live chat, or email. Thank you for your understanding. A member of the Customer Relations Team will be reaching out to you directly to further discuss your review and TourRadar experience. Kind regards, The TourRadar Team

Posted 6 years ago

“I should have booked through Top Deck directly. I would have saved so much money if I did it that way.”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for taking the time to share your feedback. We regret to hear you feel that booking directly with the tour operator would have been cheaper for you. We are surprised to hear this, as TourRadar sets prices to match the tour operators we work with, including Topdeck. Moreover, if a customer finds a cheaper price elsewhere before they book, then we offer to match that price in order to ensure we are offering our customers the best available deal at that time. Customer satisfaction is our top priority and we understand that having a fair price is essential to your experience. Therefore, we will be reaching out to you to ask for more details about the issue. We are confident we will be able to determine what happened in this case, and ensure it does not happen again in the future. Should you have any other request (regarding a price match or any other question), our Customer Support team is available via phone and live chat 24/7 and happy to help. Best Regards, The TourRadar Team

Posted 6 years ago

“Many final billing mistakes were made. Ended up having four or five different final totals that each time I had to fight to get changed. Makes me untrusting of the company. Waste of my time and very frustrating experience.”

Helpful Report

Posted 6 years ago

Hi Todd, Thank you for your review. We can see that one of our agents are currently looking into your booking and will follow up with you directly to address any concerns you may have. In the meantime, we remain available to you 24/7 via live chat and phone should you have any questions. Kind regards, The TourRadar Team

Posted 6 years ago

“After I put a hold on a tour with G Adventures, the price was increased above what was advertised.”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to provide your feedback. While we regret to hear about the price change, at the time of placing your hold, the promotion code utilized was not applicable for the specific departure date you intended to book. Tour prices can vary depending on the popularity of the departure date and due to this, we provided you with increased TourRadar member savings. Thank you again for taking the time to provide your feedback. Kind regards, The TourRadar Team

Posted 6 years ago

“Told me they would do something, never got back to me and the task was not done.”

Helpful Report

Posted 6 years ago

Hello Daniel, Thank you for taking the time to leave a review. As per our correspondence, we were able to address your booking-related concerns on live chat so we regret to hear you have not heard back from us. With that said, we will be in touch with you directly to clarify any confusion with your request and for any additional feedback, you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 6 years ago

“tour radar is very quick to answer queries when you have not paid deposit yet. but afterwards the delayed replies are very apparent. first example. after booking and paying deposit the message said that booking is being reviewed by Costsaver and that outcome will be advised asap and that deposit will only be charged once booking is approved. however despite of deposit was debited from my credit card on the same day, two days still no word and I had only received a confirmation after making a follow up. second example - I asked about the $424 travel credits if the currency is in NZ$ or not and if they are transferrable being I was the lead traveller out of 16 adults. I have paid using my credit card but would like to share it with my mates. To date, still no reply from a simple query like this. sorry...but the subsequent experience with Tour Radar after them taking money from my credit card does bring a bad taste to the mouth....”

Helpful Report

Posted 6 years ago

Hey Erwin, Thank you for taking the time to provide feedback on your booking experience so far with TourRadar. We are sorry to hear that you are disappointed by the wait time as your group booking request was being processed with the tour operator. Often with large group bookings, it can take 2 - 3 business days to hear back from our tour operators. We will be reaching out to you in your private booking conversation page to answer any further questions/concerns that you may have and will also be following up with a phone call. We want to make sure that your first booking experience through TourRadar gets off on the right foot and that you and your travel partners are excited about your upcoming tour. Best Regards, The TourRadar Team

Posted 6 years ago

“I booked it fine.. I just don't think I've had any confirmation that the tours actually going ahead of details about meeting points ect.”

Helpful Report

Posted 6 years ago

Hi Nicole, Thanks for taking the time to provide your feedback. We can confirm that your booking was confirmed yesterday by the Tour Operator and that they have sent through your final travel vouchers. We would like to hear more in regards to your feedback and will be in touch shortly. Kind regards, The TourRadar Team

Posted 6 years ago

“Badly planned tour with minimum tour of the cities. Day 1 in Valencia - 2 hours of Valencia is simply not enough Day 1 Barcelona - Driven to madrid in the evening and left at the hotel Day 2 Barcelona - Only shown around Barcelona in the morning for 3 hours but barely stopped at the majority of landmarks to see. Not taken anywhere near La Sagrada. Day 3 - Barcelona to Zaragoza - Zaragoza is very nice. 1 hour is not enough in Zaragoza This tour is a ENGLISH SPEAKING TOUR and all of the hosts spoke Spanish 90% of the time.”

Helpful Report

Posted 6 years ago

Hello there, We’ve noticed that you have submitted a review on the tour page as well, which we highly appreciate as it helps other travellers understand what to expect on tour. We can agree that this tour is fast-paced based on the itinerary and regret to hear it didn’t suit your preference but we have many tours that are at a more enjoyable pace. Please don’t hesitate to contact one of our Travel Experts for travel recommendations that appeal to your needs. While a small portion of our tour and cruise operator partners in Europe offer multi-lingual tours, all tours and cruise, as a minimum requirement, offer English commentary and a guide who can assist you in English. We'll be in touch to understand more about your feedback regarding your tour experience in order to relay your feedback to the operator. Kind Regards, The TourRadar Team

Posted 6 years ago

“We had good service when looking to sign us up, but no contact from you once I’d paid the deposit. I had a query regarding compulsory Travel Insurance for our trip, needed according to you, for you to be able to release our Tour Voucher, but my attempts to contact a Representative were just ignored. Possibly this is the domain of the actual Travel company rather than TourRadar acting as an intermediary, but to get no reply at all is neither helpful nor good PR Joe from TourRadar rang me 15 minutes after I posted the above reviewI still think they were slack in that it took this review to get any action, my previous two attempts being ignored, but the service when I did get to speak with someone from the company was good, and I appreciate it that they took the time to sort the problem. Perhaps I have just been unlucky this time, and it will be interesting to see how good their subsequent service is, but at this stage, based on the support fromJoe, I would be prepared to use TourRadar again.”

Helpful Report

Posted 6 years ago

Hey John, Thank you for your feedback and I am glad that we were able to sort out your travel insurance inquiry via our phone conversation earlier. We are currently experiencing a large number of email inquiries, however, for a more instant response, we are available via phone and online chat 24/7. You have booked an amazing tour and we have no doubt that you’ll have a great time on your tour! Kind Regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,797 reviews