tour radar is very quick to answer queries when you have not paid deposit yet. but afterwards the delayed replies are very apparent. first example. after booking and paying deposit the message said that booking is being reviewed by Costsaver and that outcome will be advised asap and that deposit will only be charged once booking is approved. however despite of deposit was debited from my credit card on the same day, two days still no word and I had only received a confirmation after making a follow up. second example - I asked about the $424 travel credits if the currency is in NZ$ or not and if they are transferrable being I was the lead traveller out of 16 adults. I have paid using my credit card but would like to share it with my mates. To date, still no reply from a simple query like this. sorry...but the subsequent experience with Tour Radar after them taking money from my credit card does bring a bad taste to the mouth....