Tourradar really sucks. Please be careful and don't ever... I mean EVER... Book anything through them. They are completely incompetent, cero transparent, and very intransigent. My husband and I were supposed to go to Jordan on a trip booked through them, but unfortunately my husband's visa was denied two times and we couldn't go. They provided no alternative to our problem notwithstanding that we told them in advance of our problem. So they kept 100% of the payment and provided no alternative whatsoever, even though we were very flexible in negotiating something with them Moreover, in the process of getting my husband's visa, we learned that some tour agencies in Jordan could help in getting the visa for us. Well... Tourradar refused to give us the name of the agency that they work with in Jordan, so they completely ruined our trip because we had no agency to contact We also asked whether we could use our voucher at a later time to engage a new agency in the visa process, and guess what?? They read used to do that too!! So I say again: DO NOT BOOK ANYTHING THROUGH THIS COMPANY... EVER! They like to make money out of cancellation fees, instead of providing good services. A complete rip off!