You pushed mandatory travel insurance, then you recognized that it was not compulsory. You did not respond to my e-mails for days. As a matter of fact, I am still waiting for instructions on how to proceed completing your registration form because I don't have insurance and I can't get passed that step. I still don't know which hotel I will be be going to in Milan and if transport from the airport is provided or not. I don't think I'll ever use your services again. I dealt with Viator for many years and their services were excellent. You can learn a lot from them!!!