Everyone seems lovely and are usually quite quick to respond - that's great. However, as a third party booking company, they could have better outcomes when dealing with the provider company. I requested to book a trip on A Sunday night, putting a hold on the money owed(which as a result froze my entire credit card access-leaving me stranded until confirmed) and their terms and conditions state that confirmation will be 48rs max, and if later, money is automatically returned. It's now Thursday evening and I am yet to have any outcome and the Tour leaves in under 32 hours, and I can't make alternative plans as they have frozen my card and money. They assure me they are in contact with provider, however, I would think as a company who's job is to do this, it would be handled better.