I've booked and paid for my Balkan Express Tour in October 2017 through your Brisbane branch. This tour was offered by Balkan Express in Slovenia for December 2nd departure from Zagreb. Today is November 26th and I depart for Europe and I still do not have an itinerary an der have no idea where I am staying in Zagreb. Acccording to my correspondence with Balkan, they send out an automatic departure information 8 days prior to the tour - which was meant to be November 24th. Did I receive that information? NO Since inception of booking of this tour with Tourradar, there has never been a positive outcome from their Brisbane branch. There has always been excuses, explanations and the most common excuse was that Balkan Tours was in Europe and they are waiting for a reply. I took the liberty of contacting Balkan Tours not once but twice too query about the tour to which I got the answers which Tourradar couldn't answer, yet they were selling the tour. Once I was confirmed, my credit card was immediately debited for the full amount, and since October to date, the drama continues. Same excuses, viz. 1. Tour company in Europe 2. They will follow and come back to me ( which was always via email and when you reply, they don't answer) 3. THey are sorry there is nothing they can do 4. They have contacted the company and they waiting to hear 5. They have been following my correspondence - yet there is still no positive outcome I've emailed them numerous times, and nothing positive have ever come from them. I shudder to think if I am ever going to go on this tour. A word of advice to fellow travellers - DO NOT BOOK WITH THIS COMPANY! I will never use them again, as I am disgusted by their excuses and appalling service!