Website would not take my credit card payment multiple times. I had to make multiple calls to try to get assistance as the "Help" chat wouldn't load. On the phone, I was told to contact my credit card bank because the agent assumed the problem was at my end even though I indicated I had made a number of on-line purchases with other merchants after TourRadar rejected my card(s). I contacted my credit card bank and was told the problem was at TourRadar's end. I called TourRadar again and was then told the finance department would look into the problem and I would hear from TourRadar the next day. I didn't hear from the company. Made another call to TourRadar. Again was told nothing could be done since the tech people weren't in. Asked if the booking could be held since the problem was at TourRadar's end. Was told "no". Finally, I was able to get the payment through via Paypal... There is also the issue of the trip departure date. The company sent me an email saying that the trip leaves from Christchurch on Oct. 25, 2018. TourRadar insisted that it leaves Oct. 24 from Picton. Agent essentially asked me to provide "proof" that the trip departure was Oct. 25. TourRadar agent said it was the tour company's issue "since they upload trip information" onto TourRadar's website. Altogether sloppy customer service.