Donald
I booked a holiday with Tour Radar which included a river cruise that had a range of cabin options and selected the only zero cost cabin option available. Tour radar then proceeded increased the tour cost $2300 per person fort hat cabin selection. Despite twice daily communication I could not get through their staff that I was not interested in the higher priced cabin. By the time the message did get through all of the low cost cabins were sold and the cheapest cabin available was an extra $795 per person. Ended up booking the tour only to be advised that I would also have to pay an additional deposit payment in 2 months time which was not previously communicated. I book all my holiday travel on line and have done so for many years. This was without question the worst booking experience I've ever had. At the end of the day I would have ben better of booking direct with the tour company directly , the discounts offered on Tour radar looked attractive but by the time my booking was made it cost me far more to book this way than what I would have spent had I booked direct. Booking direct would have also save me days of ongoing aggravation trying to communicate with their agents.
6 years ago
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