I refer to my long list of conversations in order to eventually secure a successful outcome. I would expect an international organisation to have a far more refined process. I had chats with at least 6 different people (some of whom had not even read earlier chats!), basic errors were made in calculating total costs on two separate occasions, the website wouldn't allow me to indicate for three people I required one double and one single room and when I completed final details my choice was limited to either twin beds or a single bed......I assume therefore no double beds are provided on any tour!!! I only proceeded with my booking because of the timely intervention of Courtney