You have a great range of tours and you office staff are excellent (I dealt with about 6 of them). However, the booking process was a nightmare because your tour operators do not keep information up to date. I tried to book on at least 7 or 8 different tours but was declined for all of them as they were either full - even though the ad showed they had lots of places available, not now running - though they were still on the website. One member of your staff even rang operator straight away and was told tour still available with lots of places - I'd tried to book onto the tour just before her call but still not declined. The tour operators also gave conflicting information about why I was being declined. Also, sometimes the responses were coming the following day which in the end cost me a lot of time. It wasn't a great experience and I'm lucky I had time to set next to a computer for a few days trying to organise things.