I’ve been using TR for number of years and I sorry to say There is significant lack of transparency. Tours are a big investment and if I buy something at certain price I expect it to be honoured. In addition I have selected share occupancy and now (after I booked all flights and acccommodation) got email saying I need to pay hefty single supplement. This is second time it happend, last time I was asked to pay it and first time It was mentioned was at the first day of tour as operator was “advised” by TR that they can just charge me! Fortunately they also thought it was dishonest so they didn’t. Other issue that happens is some charges are not made obvious, I called operator directly as was surprised that there is additional 600 USD to pay in addition to what is on TR. because I have limited budget I feel I have to double check which defies objective of TR. I can’t hide that I am quite disappointed 😔 and it would not surprise me if this feedback is not published. As per above review i was very pleased that TR has taken my issues seriously. Very soon I received the phone call from Austria apologising and reassuring me that they will work to resolve problems I stated. I thought Gaelle was very friendly and professional. I also received message from the tour operator that there wont be any charge for single supplement. I was also told that they now have put some protection on the website to resolve the lack of clarity about additional payments, but I have not tested it yet. Overall I was very pleased how it was death with and TR will remain my go to when planning my adventures and would recommend it to any traveller for inspiration.