Mariana
I tried to book 2 tours. The first one you asked me to pay MORE than the double of the price as I was going by myself. More than the double??? The second was confirmed but right away someone wrote a message that it wasn’t and I should wait. I asked if it was solved and in 30 hours nobody aswered me. I phoned. Then I found out that it was cancelled and that I would be refund. But only because I phoned!!! It’s 10 days to try to solve a etinerary this and nothing. Just troubles. It’s a pitty because I was a client already. Companies are putting a lot of different days available at the website, I beleave it doesn’t help to make a group. Unfortunetly your service that is to book the trip fail completely with me and cause me a lot of stress and trouble. No aswer??? A book confirmed by mistake and nobody tell me??? I have to find out myself that I have no trip? The last thing that you want when you are in holidays and try to buy convinience. I’m not giving 0 or 1 just because the contact at the phone was nice.
5 years ago
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