Pros: Quick replies from the moderator. Cons: Misleading information posted on the brochure and website, or poor explanation from the moderator. 1. Brochure with full itinerary and trip details for 5 day tour package in New York. https://www.tourradar.com/t/130349/pdf/ec47/130349._tourradar.pdf Website Itinerary of the tour with high lights: https://www.tourradar.com/t/130349#included I based on this information to book the tour, thinking the tour following the trip details for 5 days. 2. The moderator confused me by saying the tour only includes airport transfer and accommodations, and all attractions are optional. This made me confused and upset because no tour only provides transportation and accommodations. A tour with an itinerary should include what describes in the tour. If you do not honor what you posted, it is cheating. 3. I'd like to solve this issue to the end to have a tour that is planned like promised. I'm shocked to hear from the moderator that the attractions from day 1 to 5 is just a proposal and optional. What kind of tour is it? Please contact me to solve this issue at ntvivian@gmail.com. Thank you.