Rita has been superb! Saved me money over cost of trip I found using Kayak with its links to many other sites; Revised my itinerary on her own saving me hours on long trip so I didn't have to overnight in airport for 15 hours and cut stops to one vs two both ways; Double checked with me via phone call to ensure traveler names spelled correctly on e-ticket; And she has a very friendly, helpful customer service attitude and voice! And Tour Radar site is excellent - presenting many, many alternatives to travel where, when and how I wanted too go for an affordable price. Will definitely use again. In fact, have already started exploring site for next trip!