Hi,  This isn't booking experience But I'm so frustrated nd disappointed with this trip that I have to share. I'm on my 1st day of Sapa 3D2N tour with VietnamTraveltop.com. 1 -Leo, my travel agent  contacted me about my pick up being 630am. The driver showed up at 7am to my hotel. 2- When I got off the bus at Sapa I was left there not being informed or contacted about where I need to be. All other bus passengers left the station. I called and texted my agent Leo, no answer. I called the tour company, the number didn't  work. Finally someone showed up pick me up in his scooter and took me to the hotel but couldn't speak English to answer where my tour guide was. 3- I was put in the 2hr walk tour with 2 people from Hanoi who didnt speak English. The tour guide's English was quite limited that I couldn't understand half of it. 4- I was put in this hotel that there is hardly any guests that I saw and no staffs I could talk to. I was served lunch and dinner in a completely empty hotel restaurant without being asked what I want to eat or offered a menu. There is no group social in the evening that I read on itinerary. 5- It's 1155pm now and there is very loud music playing right next to this hotel that my ear plugs are not helping. I tried to call the front desk but the phone doesn't work. Please explain where or if there is a tour guide for this trip. The tour "agent " finally texted me back but he is in Thailand. Unfortunately I can not understand him without clarifying multiple times due to a language barrier. So far this is NOT an international English speaking group tour you advertised in the itinerary I paid for. Sent from my Samsung Galaxy smartphone.
4 years ago
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