When I first asked about room availability, I was told that single occupancy was possible. Then when I made a booking, was told that there was no guarantee and I either had to cancel the booking or wait for 4 days to see if a single occupancy room could be arranged. But if I waited, if single rooms were unavailable I would not be able to cancel the booking and there was a possibility of not having a room for 1 person. When I said I could wait a few days to see if a room could be arranged and re book, they refused to do it. I’m not booking a holiday where there is no guarantee of appropriate rooms. I travel alone and do not think it’s acceptable to share rooms with people I don’t know. I cancelled my booking, but the money has not been returned yet. Very disappointed.
4 years ago
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