I have booked with TourRadar several times before and had positive experiences. The information has been clear, online answers to most questions, and subsequent communications are clear. I will say that this time the information was a bit inaccurate and misleading. The web page where all the purchase details are entered and the price is generated clearly has a box which says "G Adventures offers 5% discount for past passengers" and includes a box to include past trip/customer number. Of course I did not expect the price to show this discount when I entered my payment info because it appears it needs to be confirmed with G Adventures first. After receiving my confirmation and noting that it did not include the 5% discount (I have been on 2 G Adventures trips), I asked about it. The response indicates that this is a discounted trip and they "will not be able to include" the 5% discount. This is misleading and feels like a bait-and-switch as the reservation form just says "G Adventures offers 5% discount for past passengers" without any conditions, maybes, or caveats. Those of us who prefer reserving and purchasing online expect the online information to be accurate and reliable.