I booked two tours for Japan through you and both ending up being cancelled due to very basic and elemental issues caused by you. First one, reason cited was not enough travelers and the second one offered by Hanatours, was due to unavailable local guides. It appeared to me that the right hand does not know what the left hand is doing. Meaning you and whichever travel agencies offering the tours have no communication. As result of this very basic and elemental issue, I ended up having my credit card funds withheld unnecessarily and caused me not being able to use the funds to book other tours.