I made a booking for a trip, but within three hours of getting an acknowledgement , I got a call from the USA . I have members of my family living there, and it was to tell me to set aside a week in September for family events. Unfortunately, I had to cancel this trip and despite the fact that you normally lose your deposit, the actual amount hadn’t gone through my bank, nor through their process and they were very kind to give me my deposit back. For this action alone but under these special circumstances I rate them highly. I will try for another trip in 2021.