I have so far dealt with several consultants on the issues of booking my tour, checking a price comparison and (maybe) referring a friend. I have travelled with Tourradar before when I generally dealt with one person. This time I was not able to speak to the same person twice and on one occasion I spoke to a person in Vienna who could not help me with any of my queries. I am in dispute over a lower price charged buy another operator and submitted documents but have heard nothing since apart from a whole string of requirements which are not mentioned in your advertising blurb. I have paid a deposit on the tour and am due to pay the balance next month. The only reason I am booking is because i have an accumulated credit from previous trips. At the moment I am feeling that I am just a booking number. Please reassure me!!!
2 years ago
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Alice, Customer Support

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