Tourradar is great. They resolved my Europe Tour predicament to my satisfaction in the light of the present coronavirus catastrophe. My booking is rescheduled for late next year without a cancellation fee. I recommend tour radar for their understanding and timely assistance.
Posted 2 months ago
Hello Ashley,

Thank you very much for taking the time to leave a review.

We have had a chance to take a look at your booking and see that you canceled your tour on March 2nd. This was before the Italian Government placed an Italy-wide lockdown in the region. Expat Explore have since changed the itinerary for this tour and it no longer enters Italy whatsoever. We will reach out to you soon to go over your tour options at this stage.

As your booking platform, our terms and conditions mirror those directly from the tour operator. At the time of cancellation, your tour was still operating as scheduled. However, as the situation changed, Expat Explore made alternative arrangements for their upcoming tour based on the new information.

We understand that this is a frustrating situation and one that continues to change based on decisions that are out of anyone's control. Saying this, we are monitoring the situation very closely and doing all we can to help travelers at this time.

Again, though your tour is currently canceled, we will be reaching out to you very shortly to go over your tour options now that the tour does not head into Italy.

Kind Regards,
The TourRadar Team
Posted 2 months ago
TourRadar is rated 4.55 based on 5,805 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial