I ordered my large suitcase £159.99 in late July with expected delivery early August for my holiday early September. Upon first use the front of the inner cover of the suitcase has come away. I emailed the customer services team to be told the suitcase manufacturer said this is normal so the customised bits can be placed inside. I appreciate this but still feel this should be sealed shut as I have not bought a suitcase to put it back together myself. I may as well take the front material of the suitcase off and have the bare front of the case visible inside as its not secure. To make matters worse I have did as instructed but the front of my case continually pops back our. Which in my eyes for a case this expensive is not acceptable. I provided photographic evidence to be told id have to pay for a return to have an inspection on the case. Considering I paid so much for the case and delivery and the unacceptable quality that I've received I would not recommend. I feel I have just wasted my money on a product which is not fit for purpose and that their customer services department have refused to take ownership for or provide a satisfactory resolution. What a waste of money. My sister was due to buy a second case but has been put off by the whole experience. I have bought better quality suitcases from primark and TJ Hughes and this case wasn't wven 30 days old when first used and encountered the issue. If I was anyone I would save myself the money and hassle of speaking to their customer service department and buy a suitcase elsewhere. Very unsatisfied customer. Louise