I ordered a personalised cabin suitcase on 25th November and due for arrival on the 9th December. As I had no communication regarding images I tried calling on several occasions then resigned to email. They did eventually reply on the 10th December requesting images to which I sent. I had sent a few more emails asking for confirmation and requesting when I was likely to receive the case. On th 23rd of December I had received no further communication back so I contacted them again via email when they said they had not received my email containing images so could I send evidence that I had sent them, which I did. I explained it was for a disabled person and that it was important to have it by Christmas, to then be told that would not happen. Thanks to them my daughter does not have a Christmas present. Could not speak ro anyone in person dispite requests for them to call me as I couldn't get through ro them. Very poor customer service.