AWFUL!! Do not buy from this company. I ordered a present on the 11th November WELL in advance for Christmas. It was supposed to arrive on the 22nd therefore I emailed telling them I have not received it. They told me it must of got lost in the post! I know for certain that it didn't because I had no dispatch email. But kindly they emailed me back and said they would issue a replacement. So I waited a further 10 days and had nothing. I emailed again saying I still haven't got it and they then said they will send it and I will revive it before Christmas for certain. Within this process I had sent numerous emails with getting no replies. It then got to the 20th December. So with 5 days to Christmas I wanted to know if it was going to arrive so I emailed yet again. They're response this time was there is a delay and I will not revive it in time! It is now the 27th and still not for it! Customer service is rubbish I did also try the phone number but was left on hold all the time for at least 10 minuets then I would cut it off !!!