I ordered a Claireabella bag through Itison and have been really disappointed with the service from Claireabella/toxicfox from the get go. I had ordered a personalized tote bag and did receive a bag through. Unfortunately it was clearly someone else's order despite having the correct dispatch note alongside it. I have had emails back and forward asking for pictures etc but have now not heard anything back since the 30th of December despite clearly stating that I wanted a refund after being given the option of a refund or a new one being sent out as it would have not arrived in time for Christmas. I have emailed again to chase but so far have had nothing back. Looking at other reviews, it seems I am not the only one who has had issues. I appreciate it is a busy time of year but there are obviously issues with both their order process and their customer service that need sorted. Save your money and don't bother.