I ordered a personalised towel for my daughters best friend on 9th December, it was advertised that i would receive it before the 15th December.....mmmm no delivery! my despatch date then went to 18th-20th December, those dates came and went. My date was then moved to 23rd December. I tried ringing the customer service desk and no reply so i sent an email which i got a reply saying it had been despatched on the 20th December!!! It's now the 2nd January and i still have no parcel. They tell lies they haven't despatched a parcel at all. Just wondering when i will actually get this parcel. NEVER NEVER NEVER ORDER FROM THESE. Oh and they have taken the money out.