I really wish i read all these awful reviews before i ordered. I too have fell victim of the long wait for my order to arrive. It may not even arrive ever. I ordered a little treat for my friend (a personalised passport cover) but unfortunately she already has been and gone throughout the time this has taken to arrive. I am very upset about this. I have tried emailing numerous anount of times to check what is going on, yet there is no response. I wonder if they purposely charge 5p a minute on their customer service line so people would avoid calling them to explain their horrible customer service. I feel sorry for the people who have probably ordered their £130 suitcases to learn that they have lost their money and they will have no suitcase to travel with. Extremely upset with waiting over 2 weeks for something that said 3-7 days delivery. Please save your money.