Bought 2 suitcases that were pretty expensive. The wheels stuck when you tried to wheel it or went it's own way, so difficult to control. Contacted the company. Was told to send a video and their "research" team would look at it. After 6 weeks I got this email... Good Afternoon Tracey Thank you for the reply Just to confirm my specialist department who deal with these items have come back to me with this. These are multi directional wheels and will go where they are pulled. They are not for being pushed in a straight line I hope this clear up any issues. Sorry for all the delay with finding out Kind regards, Asa Burke Customer Care It took 6 WEEKS for them to say this!!!! These suitcases have 4 wheels not 2 and they are saying you should drag behind you a suitcase with 4 WHEELS???? And now they won't respond!!!! Anyone knows that a suitcase with 4 wheels is pushed at the side of you and if you are walking in a straight line, the suitcases should wheel with you in a straight line!!!! My suitcases don't..they go off in their own direction. I'm so sad that this company has let me down. Tracey Shield