Wish I had read these reviews before ordering items for my daughter for Christmas. I placed my order in the middle of November as someone had told me the delivery was slow. Surprisingly both items arrived within 10 days. However, out of the two items, one was as expected and typically the thing she actually wanted was completely wrong. I sent an email explaining what had happened and initially all seemed well and looked like everything would be rectified quickly. But after several emails throughout December I haven't heard anything and sure enough my daughters present didn't arrive for Christmas day. It is now the 31st December (6 weeks on from the initially order) and still the item hasn't arrived and no refund has been made. I would definitely not order from this website again and I wouldn't recommend it.