I placed an order on the 30/04 for two hoodies. Estimated ship date 11/06. As of today the order is still showing in progress. I have contacted customer care twice in relation to this. The first time they took two days to respond advising what I already know...the items are in progress. Second time took them four days to respond and was advised order would be shipped in 3-5 days. We are now at working day 6 since that email and still no further along. I have requested a refund for shipping costs...request totally ignored. Absolutely disgusting service from Claireabella and the customer care is a total joke. I have used them in the past and always been satisfied with both product and service however after waiting over 2 months for an order I will not be ordering from them again. About to start a dispute with the bank for a full refund for goods not received.