If I could give minus stars I would! If I could take away stars I would! Do not use this company- I ordered two nurse jute bags in April 2020 for myself and my colleague as a treat as we have worked tirelessly throughout the covid 19 pandemic! Estimated dispatch was May, I then emailed and was told they were delayed, I then had to email again to be told they were lost and they would be processed again. Some 4 months later I have still not received the products even though my money was taken as soon as I ordered! I have now been told there is a further delay so I therefore finally have a refund being processed. What’s a real shame is that I’ve always wanted a clairebella bag but I will never use this company again! The worst shopping experience I have ever come accross! Never was any real compensation offered!