DORO / UPS Scam - Non-delivery Of Paid For Phone One of the riskier items to entrust to a courier is a mobile phone. A recent Channel 4 expose even showed how a firm called Hermes / MyHermes removes address labels from incoming parcels and immediately send these to auctions. Some months ago I ordered online a replacement phone from Doro. They immediately took my payment - as companies always do. The phone was then dispatched from Germany (FGS) by UPS. I looked up UPS on Trustpilot, Facebook, and other social media sites - and there were so many negative reports I thought it'd be a miracle if my phone gets delivered. And so it seems there was a problem. No delivery to my address. Where was my phone? Doro customer service refused to help saying that tracking showed it had been 'delivered.' Yeah - to a UPS 'Access Point' (whatever that is) - and that I could collect it from there. Bloody cheek. But being elderly I am in deep lockdown and not allowed out, esp. not to wander the streets looking for a depot. If I get the virus I die. I am in 24/7. Why was it not being delivered to my address? So what was going on? Driver in a strop or theft? Now the contract to deliver the phone was between Doro and UPS - so why was I having to work hard to extract the phone from the tentacles of UPS? Resolver was next - they have UPS on there, but not Doro. And Doro still has my money. And I still do not have my phone. Appalling companies - both of them. === Update - re: undelivered Doro phone - UK. Still no delivery. UPS tracking says that they have dumped aka 'delivered' my item miles away at some Access Point depot - whatever that is - in Feltham (FGS). Since I'm in 24/7 lockdown and being elderly I cannot wander the streets of Feltham looking for a UPS depot, and certainly cannot catch a bus anywhere. If I catch the virus I die. The UPS driver is obviously in a strop or cannot be arsed to deliver. Effectively he/she has stolen it. So I'm pounds out of pocket. And Doro wont help because they say I've received it - tracking says 'delivered.' Yeah - but not to me. ===