UPS i-parcel Customer Support Reviews

1.00 Rating 7 Reviews
0 %
of reviewers recommend UPS i-parcel Customer Support
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Shipping & Delivery
Delivery Methods
Courier
Customer Service
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Telephone

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Anonymous
Anonymous  // 01/01/2019
I-parcel is the worst shipping company I've ever dealt with. They're absolutely useless with no one answering emails or calls. Terrible. I still haven't see any updates on my order 21060856250880US and nobody is helping. It's very frustrating.
Posted 2 months ago
I-parcel is the worst shipping company I've ever dealt with. They're absolutely useless with no one answering emails or calls. Terrible. I still haven't see any updates on my order 21060856250880US and nobody is helping 0/5. It's very stressful.
Posted 2 months ago
DORO / UPS Scam - Non-delivery Of Paid For Phone

One of the riskier items to entrust to a courier is a mobile phone.

A recent Channel 4 expose even showed how a firm called Hermes / MyHermes removes address labels from incoming parcels and immediately send these to auctions.

Some months ago I ordered online a replacement phone from Doro. They immediately took my payment - as companies always do. The phone was then dispatched from Germany (FGS) by UPS.

I looked up UPS on Trustpilot, Facebook, and other social media sites - and there were so many negative reports I thought it'd be a miracle if my phone gets delivered.

And so it seems there was a problem. No delivery to my address. Where was my phone?

Doro customer service refused to help saying that tracking showed it had been 'delivered.' Yeah - to a UPS 'Access Point' (whatever that is) - and that I could collect it from there. Bloody cheek. But being elderly I am in deep lockdown and not allowed out, esp. not to wander the streets looking for a depot. If I get the virus I die. I am in 24/7. Why was it not being delivered to my address? So what was going on? Driver in a strop or theft?

Now the contract to deliver the phone was between Doro and UPS - so why was I having to work hard to extract the phone from the tentacles of UPS?

Resolver was next - they have UPS on there, but not Doro. And Doro still has my money. And I still do not have my phone.

Appalling companies - both of them.

===

Update - re: undelivered Doro phone - UK. Still no delivery. UPS tracking says that they have dumped aka 'delivered' my item miles away at some Access Point depot - whatever that is - in Feltham (FGS). Since I'm in 24/7 lockdown and being elderly I cannot wander the streets of Feltham looking for a UPS depot, and certainly cannot catch a bus anywhere. If I catch the virus I die.

The UPS driver is obviously in a strop or cannot be arsed to deliver. Effectively he/she has stolen it. So I'm pounds out of pocket.

And Doro wont help because they say I've received it - tracking says 'delivered.' Yeah - but not to me.

===
Posted 2 months ago
No answer from i parcel over the last few days. Two parcels already 2 weeks late. Nobody to complain to. I wouldn’t use this service only I ordered goods and the seller used them
Posted 6 months ago
The UPS customer service representative hung up the phone on me when I was making a enquire to where my parcel was and why it had not been delivered to my address. Also it is almost inpossable to speak to a human being. If I could give a zero for the review I would.
I hope that I never have to use UPS again, they are even worse than Yodel
Posted 10 months ago
Unbelievably bad. Tried to query about botched delivery. Trying to contact a customer service agent is a mystery to me. Even navigating through the parent UPS company no joy. What is Amazon thinking when it bought this company?
Posted 11 months ago
Called customer service regarding poor standard delivery,they didn’t even call back ,hope never to have anything delivered by ups,
Posted 1 year ago
UPS i-parcel Customer Support is rated 1.00 based on 7 reviews