“I-parcel is the worst shipping company I've ever dealt with. They're absolutely useless with no one answering emails or calls. Terrible. I still haven't see any updates on my order 21060856250880US and nobody is helping. It's very frustrating.”
“I-parcel is the worst shipping company I've ever dealt with. They're absolutely useless with no one answering emails or calls. Terrible. I still haven't see any updates on my order 21060856250880US and nobody is helping 0/5. It's very stressful.”
One of the riskier items to entrust to a courier is a mobile phone.
A recent Channel 4 expose even showed how a firm called Hermes / MyHermes removes address labels from incoming parcels and immediately send these to auctions.
Some months ago I ordered online a replacement phone from Doro. They immediately took my payment - as companies always do. The phone was then dispatched from Germany (FGS) by UPS.
I looked up UPS on Trustpilot, Facebook, and other social media sites - and there were so many negative reports I thought it'd be a miracle if my phone gets delivered.
And so it seems there was a problem. No delivery to my address. Where was my phone?
Doro customer service refused to help saying that tracking showed it had been 'delivered.' Yeah - to a UPS 'Access Point' (whatever that is) - and that I could collect it from there. Bloody cheek. But being elderly I am in deep lockdown and not allowed out, esp. not to wander the streets looking for a depot. If I get the virus I die. I am in 24/7. Why was it not being delivered to my address? So what was going on? Driver in a strop or theft?
Now the contract to deliver the phone was between Doro and UPS - so why was I having to work hard to extract the phone from the tentacles of UPS?
Resolver was next - they have UPS on there, but not Doro. And Doro still has my money. And I still do not have my phone.
Appalling companies - both of them.
Update - re: undelivered Doro phone - UK. Still no delivery. UPS tracking says that they have dumped aka 'delivered' my item miles away at some Access Point depot - whatever that is - in Feltham (FGS). Since I'm in 24/7 lockdown and being elderly I cannot wander the streets of Feltham looking for a UPS depot, and certainly cannot catch a bus anywhere. If I catch the virus I die.
The UPS driver is obviously in a strop or cannot be arsed to deliver. Effectively he/she has stolen it. So I'm pounds out of pocket.
And Doro wont help because they say I've received it - tracking says 'delivered.' Yeah - but not to me.
“The UPS customer service representative hung up the phone on me when I was making a enquire to where my parcel was and why it had not been delivered to my address. Also it is almost inpossable to speak to a human being. If I could give a zero for the review I would.
I hope that I never have to use UPS again, they are even worse than Yodel”
“Unbelievably bad. Tried to query about botched delivery. Trying to contact a customer service agent is a mystery to me. Even navigating through the parent UPS company no joy. What is Amazon thinking when it bought this company?”