Gary McNab
Customer service could be improved. Ordered a rear diffuser for my BMW 3 series a couple weeks ago. Item was sent out without any issues. Tried fitting the diffuser to find out that it doesn’t fit and was too short in length. Sent an email explaining what the problem was and I got a response asking how they could help and sort the problem was, I replied to that email and never heard from them again until I sent another email asking about and I got a phone call on the Tuesday saying there was a manufacturing defect and they were waiting to hear back from a manager as to whether another would be sent out or be offered a refund. I was told I’d get a call on the Wednesday but heard nothing. I waited until Friday without any reply and I then called out and someone eventually offered a replacement or refund. So I opted for another diffuser which was sent out only to find out that this one doesn’t fit either. So I emailed again asking to return it for a refund and got the standard email back asking how they can help again and if the new diffuser fitted even though I clearly stated in the email that it doesn’t fit and I wanted to return it.
9 months ago
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