I got an email that the item I bought was delivered and I had not got anything, the Post tracking in Australia said that it is on its way but Tradeinn-tracking said it has arrived safely. They put me under pressure to go to the Post Office and put in a formal complaint (I had 1 day to do this), otherwise they could not help me. Paid for delivery insurance and I have to do all the work of investigating. Automated Response and no number to call. Very bad stressful service. Wonder if I get a refund, have put in a dispute of payment with my bank. Very time wasting.