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“I wanted a frying pan that only seemed to be sold in the UK so I ordered it from TRADEINN. Delivery took a while which I expected but when it was finally dropped off on my porch the box looked like an accordion and my new pan was broken and chipped. I contacted TRADEINN and after many exchanges continues to refuse a resolution other than telling me Sorry best regards. They will not help because apparently when a smashed box is left on your porch that means you accepted delivery of damaged goods. Stay away!!!”
“Do not buy from here, my expensive item never arrived and their customer service is non existant, despite many emails over months they did nothing to find my items whereabouts, I’m sure they didn’t even read my emails as they replied with generic responses, I expect every now and agian an item gets lost but I also expect them to assist in some way in finding the item, they did nothing and accepted no responsibility inspite of me providing evidence the item never left their country, I will never buy from here again and would recommend no one does”
“Do never make business with this company. They charge way more than they advertise. The goods dont come to switzerland, without warning you before. And they work with DPD.”
“SCAM SCAM SCAM
SCAM SCAM SCAM
Bought a rod that received broken, was promised a refund but they never send it, a bunch of lies ! Do not trust this company guys or there shipping insurance!! Buy from anyother website but not this !!”
“Ordered some running shoes 170euro,s.
At first it toon like two weeks to get the first message that it would be delivered in three to five days.
So Twenty days to get the message to pick up at the parcel shop.
Pakkage was not there so i Send the message , they say we will find out in 10 to 15 days.
26 days later they Send a message from another postal delivery service , pakkage delivered.
And from that moment they are Just ignoring me and let the Bill continue.
Crooks that should be arrested and brought down if you ask me!”
“I would strongly recommend NOT buying from this company. I ordered some ski poles, but they didnt arrive and when they made no effort to resend or find them I asked for a refund and submitted the relevant form. They then said the form had been submitted too late and I couldn't get a refund. They then ignored my follow-up emails and I've never heard from them since. I don't see how this is acceptable or fair. No ski poles and £90 lost. Awful customer service and service in general. Despite their good prices and stock, I will never buy from them again for fear of this happening again.”
“0 stars! This store is a complete JOKE!!! Order at Your own risk... Ive waited almost 2 months for my beanie because customer support every week ensured that its gonna be at their werehouse in a few days... i just got an email informing that my beanie is unavailable and its not gonna be delivered... You know what the best part is??? I paid extra for my delivery so it would be delivered before i go mountain climbing and They did everything to avoid any type of compensation (all i wanted was to get my money for the delivery back) They reply almost 90% of the time with generated messages... Your best chance to get in contact is on a live chat where They also copy and paste messages to get You of their head... so if You like waiting 2 months for Your stuff and finding out its not gonna be delivered cuz its not available, go ahead... But uf I were You i wouldnt.”
“poor customer service experience, +7days delayed order, standard endless Email ad
blaming the customer or logistics instead of finding a solution; my package was opened on the way of delivery and the one of two products was ripped open, looked like somebody checked it out and repackaged it; customer in search for a hygienic and well packaged product expecting a basic quality standard will be disappointed . The retour for 7,90 on top is just the cherry on the cake. At least try to listen and be generous, make people want to buy again because you care for quality - gracias por nada!”
“I purchased a bike pannier. On arrival, it was dark brown/red, when in the photos it had looked light pink. They refused to accept a return because I had the “correct product”. They then agreed to accept a return if I paid for return postage (from AU to Spain) which I did, because then I would recoup at least some of the money (about two thirds). However, it got returned to me 8 weeks later, with all my emails ignored in the interim, with a sticker on it saying the return had been refused. I am now completely out of pocket having paid for shipping twice, at huge expense, and am so angry. I tried to upload a photo here for proof but was unable to do so.”
“1 it took a month for trainers to turn up!
2 they were half size smaller than label says and tradinn would not recognise this as fault and charged me to return,not even giving me chance to swaP!
3 tHEY ONLY GIVE THEIR ACCESS TO RETURN POSTAGE AND RETURN ADDRESS AND YOU ARE FORCED TO PAY &10 RETURN WHEN ACTUAL PRICE FOR SHOEBOX IS £3.69
4 They are only giving me £49 back when i paid £65.00
5 They have a english flag on their site, but they are in spain not uk!This affects tax posrage times etc and guarentees.
6 they say returns are simple and cheap, not so!
7 Takes a month if at all to get the partial refund!
They as iv read all over the internet and review sites trust pilot google quora etc say this store is a scam and similar things happen to other customers or in this sites treatment - MUGS!
DO NOT BUY FROM THESE PEOPLE BE WARNED!”
“TradeInn (TI) has a wickedly large selection of apparel and outdoor equip., much of which is exotic for N. Amer. consumers as I am. Curious to test its wares I put a pair of Joma shorts and Izas sandals through their paces. A pair of ONS cargoes have been my unwanted housemate since winter '24 when TradeInn refused a takeback.
Early on, the Jomas wore well for a super-competitive price. In little time (as in wks) the shorts began to shed threaded bits, telling of their drab quality. Since they were exceptionally cheap I chalked up the matter to my getting what I'd paid for.
Far more dramatically the Izas let me down. Being priced rather expensively they failed spectacularly to last more than a couple mths. Week-by-week they disintegrated to such a low state I had to rush-order another brand's sandals to keep my feet off bare ground.
The maddening ways of TradeInn began with the ONS cargoes in the new yr. Not fitting as I'd expected, I packed them up for return, new with tags. The co. flatly refused, citing its 30-d return window as closed. In my case the item sat at the post office for some wks before I retrieved them, a pt I made to TI. No, it steadfastly regarded the return as an impossibility, policy it told repeatedly with boilerplate email. This marked the first chink in the armor of a co. I'd once some fascination for. Further disappointment was to come.
Back to the sandals, when those bit the dust in mid-summer I submitted to TI a product review of my experience on 7/20/'24. I was fair but firm in my assessmemt and expected its publication. Following the submission text appeared reading, "Your feedback is important to us, your review about this product will be revised by our experts and will be published within 5 working days." Such didn't happen.
At the sandals' product p. there are indeed reviews--all scored at least 4/5 (80%+). Interestingly, my premature five-star review of the Jomas *was* published. Unless the co. cares to prove me wrong, I suspect it publishes only positive reviews in a bid to bolster sales across product lines. In this sense what's read amongst the reviews at TI is a filtered presentation.
My purchases revealed the co.'s approach to customer satisfaction is a far cry from the likes of an Amazon. TradeInn looks to move merch, a rational end for a large retailer. Its aim falters, though, in retaining customers whom it dismisses past the transaction. My eroded confidence in the co. is a testament to this.”
“Price charged does not correlate to price advertised.
So it is nice that you are able to add items to an order as long as it hasn't shipped. Adding one item is ok, the second item adds shipping cost without alerting the customer to it. The price shown is the price of the item. The charged price on the credit card is higher. It's is technically illegal. Several attempts with support to sort this out, resulted in no refund. My life does not depend on a couple of euro's, but I just hate injustice. This practice is criminal.”
“I have issues with the tradeinn; placed order number 51639049 on September 3, 2024, and according to the tradeinn website, the estimated delivery date was between September 11-18, 2024. However, although they claimed to have shipped the package on September 11, 2024, the shipping company reported that the package had not been delivered to them. Despite repeated notifications, tradeinn has continuously asked me to wait and stated that the shipping company would update their system. I have both called and emailed the shipping company and forwarded these communications to tradeinn through their only contact channel, the tradeinn chat. I have repeatedly emphasized to tradeinn that they have not yet shipped my package. When I asked them to share a photo or shipping invoice of the package they claim to have shipped, they could not provide any documentation and kept asking me to wait. How is it possible that the shipping company has not received the package for 4 days and the system has not been updated? I clearly think that they are manipulating the situation and lying. I am not the only one experiencing this; despite the 4.7-star satisfaction rating they share on their website, the satisfaction rating on this site with over 30,000 reviews is around 3 stars: https://www.trustpilot.com/review/tradeinn.com?stars=1. On Trustpilot, everyone complains about their orders not arriving, arriving late, or not receiving refunds for lost packages. There are even cases where products were shipped 2 months after the date promised by the site. I hope I can get my products or my money back as soon as possible. Shopping from tradeinn is a regretful experience. I made this mistake once and I will never, ever shop from tradeinn again.”
