“Order number: 37140227
Tradeinn/Bikeinn only give me disgusting, educational style TAMPLATE answers, where they said that thay have protocols and deadlines, but they promised a maximum of 15 working days two months (this is the 23th workdays...)
They don't even know where the package is and they refuse to return the money.
I also involved the authorities in the case, bacause at the moment this is a form of theft.
I would say that the costumer service is weak, but there is practically none.
STAY AWAY FROM THIS COMPANY!”
“firstly, while placing the order delivery date was different and after placing the order it got changed suddenly. I can understand if there is a different of couple of days but more than 10 days delay is unacceptable and you should notify your customers about it before placing the order. then, I felt that agent failed to understand my concern and urgency and simply asked me to cancel the order. I had to ask same thing thrice and response wasn't satisfactory. I canceled my order by mistake as I wanted to change the address and asked the agent if my order can be reinstated but I didn't get any response for that as well.
I'm a professional climber and buy lot of products from trekinn but I will never buy anything from you guys in the future. I will also, share this experience with my friends and fellow climbers and will make sure that they don't waste their time and energy on your website.
You need to understand that good customer service is very important when you shop online and place an order from different countries.”
“Purchased a cycle helmet and sent back fir a refund. 6 weeks later, 9 emails and 7 phone calls. Royal Mail tracking confirm that they have the parcel back but still no refund!!!
My order no: R37877742
I am now taking legal action against them for stealing my money along with interest and legal fees.
Avoid this company !”
“Total scam. First, my shipment was delayed by nearly 2 weeks, even though according to their website the items were in stock. Then they finally sent the items, but the shipment itself was cancelled and the items were returned to their warehouse without my knowledge and approval. I still don't know what was the reason of the shipment being cancelled. I'm still waiting to get my money back. Customer service responds with automated replies and says things that make no sense.
Avoid at all cost. I should have read the reviews earlier.”
“Oh how I wish I had looked at reviews before ordering from this shower of crooks!! I have attempted to return a pair of trainee as too big. Completed return request and printed return form. Sent at my expense ( nearly $80) and apparently the courier attempted delivery only for the company to refuse it!! It is apparently now coming back to me… probably at my expense!! Avoid this mob it is clearly a scam and I’m sorry I fell for it!”
“SCAM. Returns are painful and expensive
Their 30 day guarantee is an outright SCAM.
Sold cheap garbage that was missing essential parts for use.
They want you to 1) upload SIX photos of the product (it wasn't even broken and still in the box, what the hell do you want this for?)
and 2) pay EIGHT EUROS to return it!!!!”
“This site has got low rating which does not necessary reflects the reality. The site is definitely not scam.
I've ordered a 500€ watch form tradeinn website. It was 150€ cheaper then everywhere else in my country. They processed my order very fast and at the end of the day it was waiting for dispatch. It took 2 days till the tracking number was recognized by the DPD courier. After that I could track the package all across europe. It took 5 business days to get the product. There were no any damages on the delivered package.
My only concern is related to warranty. It looks like if there is any issue with the watch I have to send it back to Spain, but I can live with it.
I would buy again from them.”
“Bad bad bad bad stay far far far away...this is the worst... don't don't don't...I mean don't touch this company...rip off ..the owner should be ashamed”
“The worst site. I got a refund after returning 2 items, but I got a refund about 30 dollars less. When asked why, they keep clicking on mechanical answers. Never buy.”
“I was cheated out of money
I ordered new bike carbon wheels. The product is OK, the delivery time was in accordance with the stated deadline.
But...
Be careful when ordering anything on invoice as an EU company. Shop doesn't calculate a net price - so you have to pay a gross amount. You then receive a VAT refund, but the amount is calculated by their finance department to your detriment.
They have given me too little money, they have not been able to answer my questions clearly for over a week. The customer service is tragic. Respond, but avoid clearly answering straightforward questions - such as how they calculated the amount to be reimbursed. I advise against!
I feel cheated!!!”
“box arrived after 2 months! some goods were missing, some were damp and stinking from water. Motradinn refused to take responsiblity! first claiming I sent the claim too late (I did it immidately after opening) then claiming I should have seen the box is not in its orignial tape (how should I know what is the orignal tape look like?). total dissapointment, will try legal actions against them.”
“They don't honor their obligation towards the customer
Basically, if you don't purchase package insurance with Route(which is another garbage company, and deserves its own separate discussion), they don't care about any damage to the package or any missing items.
I read their T&C, and apparently it's up to their discretion what they accept as proof of damage and missing items. So I followed their advice and made an unboxing video. In the video it's clearly visible what was inside the package, and what wasn't.
After a long back and forth with customer service, they told me that apparently there was a deadline for submitting a claim, and now they can't do anything. What deadline? Don't know. They never bothered explaining, and I never found such thing in their T&C. What claim? Don't know. I signaled my issue to them as soon as possible, sometimes it took them days to get back to me. So going past any imagined or real deadline is their fault as well for not being efficient and prompt in replying.
The only time when they mentioned something about any deadline is when they told me, out of the blue, that they need the photos in 48 hours otherwise they won't process my claim.
What kind of law is this? Is it their internal policy? Again, I browsed and browsed their website and found no such thing. So it's not even there apparently. Even if it's their policy, and they put it in their T&C on their website(which they haven't so far), how legal is it? Again, it was taking them minimum 48 hours to reply to my messages, and there was a lot of unnecessary back and forth. And then they tell me I only have 48 hours to upload evidence? Based on what? That's not how it works.
I also need to give them a 1 star due to how difficult their process for filing a claim for missing items is. There's no direct way to do it, you have to go and start a return of the product that was missing, and some other unnecessary steps.
There's also their messaging system which is incredibly confusing and idio*ic. Basically next to your order you have the option of 'Contact/Messages', and also after you start a return you will have the option 'View return status/Messages'. What is the difference between the two? Don't know. It was never explained. I feel like they do that to make communication more difficult for you, and they can keep referring you to contact the 'other department'. They've done that to me as well, telling me to contact them via 'internal messaging', like I'm supposed to know I was supposed to contact them that way in the first place, or what's supposed to be an 'internal message'.
Anyway I still haven't heard back from them regarding this order/missing product, so I contacted the European Dispute Resolution. Hopefully they'll prefer talking to them instead.
This is what happens if you don't buy shipping protection. They won't care about missing products, their warehouse of course never makes mistakes. /s
But don't even get me started on Route(their shipping protection), which is probably an even more incompetent company than Tradeinn.
The only reason why I used them so frequently is because they have one of the largest selection of products in Europe as far as I'm aware. However their customer service and organization is worse than a mom and pop store's.
Tip for consumers:
If you do end up using them be prepared to have issues with your shipment, be prepared to communicate with inefficient/uninterested customer service agents, and fight for weeks for your refund/replacement.
I would avoid and choose Bergfreunde for similar products.”
“I bought a pair of shoes more than a month ago through this site.
It was never sent. I can’t cancel my order the sight is not answering lost of money. Be careful.”
“this is my order number CI007100290NL
Don't ever buy from them, I've been waiting for my product for more than 80 days now.
If you try to reach out all you're getting is an automated message that doesn't help you in any way. even they DO NOT REFUND !!!
They've been purposefully avoiding my complaints, I feel I just got scammed.
i will keep continue writing these types of revews to other pages as well to stop people buy from them.”
“I got a defective product from them. It is a coffee machine that doesn't work. Tried to return it but customer service is useless. At the end, they gave me the link to the product's brand and suggested me to contact that brand directly. Don't buy from TradeINN”
“I ordered refurbished product, but they sent me the one that was used for YEARS and in a very poor condition. When I tried to contact Customer Service they did not even tried to listen to me.
DON'T buy anything there https://www.tradeinn.com/.
Please avoid them!”
“Overpriced and a scam. the delivery was written for 20th dec. and it kept changing. i kept emailing them and they kept making excuses. Today is 24th and it is still in transit. they only reason i paid for an item that costed $3 on alibaba was the timing. It costed me $27 here. I ordered still from alibaba just incase. that delivery is faster than theirs. Please dont order from these people. They are assholes.”
“Order number 35030427 SCAMMERS BE AWARE!!! Purchased new shoes to NZ on December 3. Trade inn had two different shipping options one of 4/5day dhl for 89$ or NZ post 9 days for 24$ I chose dhl and BEFORE trade inn even handed the package over to dhl they posted that it was scheduled to be delivered on December 15. I called DHL when I noticed the estimated date was not the date trade inn gave me and they said trade inn straight up lies that it was always at minimum 10days shipping to NZ. After I called DHL I contacted tradeinn BEFORE they shipped and they refuse to address the issue. I want a minimum a refund between the cost of the two shipping speeds and a apology…THIS IS NOT DHL OR ANY POST ISSUE PROBLEMS THIS IS TRADEINNS POOR CUSTOMER SERVICE…they scammed me out of 65$ their customer service is the worst I have ever encountered!!! Ever anywhere. Order number 35030427 in case tradinn customer service grows a heart although somehow I doubt it. I am reposting but in my original review you can see the order number is already there you simply never read the review… Literally I hope these people are put down for the way they treat people the way you put down a evil rabies infested opossum.”
“STAY AWAY from any Inn brand: TradeInn, SmashInn, etc. I have made an order on the 5/12 that was estimated to arrive between the 9/12 and 13/12. Today is the 13/12 and the order has not been dispatched or prepared yet (as reported on the system and on an email), and I have not received any notification of any delay. I have contacted the customer care asking to cancel the order and that was denied to me. I tried to understand more but they repeatedly either closed the chat or happily ignored me. Also there is not a number to contact them (or a reference email address)”
