“I was cheated out of money
I ordered new bike carbon wheels. The product is OK, the delivery time was in accordance with the stated deadline.
But...
Be careful when ordering anything on invoice as an EU company. Shop doesn't calculate a net price - so you have to pay a gross amount. You then receive a VAT refund, but the amount is calculated by their finance department to your detriment.
They have given me too little money, they have not been able to answer my questions clearly for over a week. The customer service is tragic. Respond, but avoid clearly answering straightforward questions - such as how they calculated the amount to be reimbursed. I advise against!
I feel cheated!!!”
“Order elsewhere - I did get my merchandise but it took > 1 month - so it didn't arrive anywhere near the estimated date. Also, they ship from Spain - then they blame their tardiness on "US Customs in Chicago". It isn't worth the few bucks you'll save. Maybe they can blame it on the COVID crisis which happened 6 weeks later.”
“I ordered scuba diving equipment from TradeInn on Nov. 28/19. They indicated delivery to Canada would be between Dec. 9th and Dec. 12th. I received my package 2 months later (January 30th).
I dealt with TradeInn customer support on and off for 6 weeks trying to get an answer on where my missing parcel was. They were polite, but I never really got a straight answer from them on the whereabouts of my parcel. I had given up on them, thinking I was scammed, so I was very surprised when the order finally arrived.
The package was badly damaged in shipping, but none of the items I ordered were damaged and all items were exactly as expected. Not sure why this company has "shipping" issues, as is also reflected by so many other bad reviews. I could have given this company 5 stars, had they honored there estimated delivery date or were able to provide me adequate answers when I questioned them about the delivery status.”