I was cheated out of money
I ordered new bike carbon wheels. The product is OK, the delivery time was in accordance with the stated deadline.
But...
Be careful when ordering anything on invoice as an EU company. Shop doesn't calculate a net price - so you have to pay a gross amount. You then receive a VAT refund, but the amount is calculated by their finance department to your detriment.
They have given me too little money, they have not been able to answer my questions clearly for over a week. The customer service is tragic. Respond, but avoid clearly answering straightforward questions - such as how they calculated the amount to be reimbursed. I advise against!
I feel cheated!!!
1 year ago
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